Release of Information Specialist

Duties and Responsibilities

Essential Functions:

• Answers and manages incoming phone calls to Release of Information (ROI). Provides exceptional customer service at all times by identifying and addressing caller needs in a professional, positive, and caring manner. Manages difficult and emotional calls in a calm and empathetic manner. Transfers calls to appropriate party when required.
• Greets patients, law enforcement agents, and others in accordance with established policies and procedures.
• Sorts all requests for information received via U.S. Postal Service, interoffice mail, facsimile, and email as appropriate.
• Distributes mail to all the occupants of George Street Office Building (GSOB) and requests for information to the appropriate ROI team member.
• Toggles among multiple electronic health record systems and ROI vendor software researching and obtaining all the information needed to properly track requests for information.
• Logs in all request for information into the ROI Tracking system properly documenting receipt of requests and analyzing the Authorization to ensure it meets with HIPAA requirements.
• Reaches out to patients to resolve issues with medical record requests as necessary.
• Correctly identifies requests for inpatient continuity of care and faxes to York Hospital Medical Records Department for processing.
• Requests medical records from the offsite storage vendor and forwards to the appropriate WellSpan Health (WSH) employee.
• Procures temporary accounts for auditors and other Non-WSH employees requiring access to WSH EHRs.
• Scans transfer medical records into outpatient EHR and tasks the appropriate medical group practice.
• Travels to York Hospital, WellSpan storage facilities, etc. to obtain paper medical records needed for request processing.
• Completes productivity and quality reports in a timely and accurate manner in accordance with Health Information Management department policy.

Common Expectations:

• Maintains established policies and procedures, objectives, quality assessment and safety standards.
• Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.