Release of Information Specialist
Help Protect Patient Privacy While Supporting Exceptional Care
At Meritus Health, every patient record tells an important story. As a Release of Information Specialist, you will play a critical role in protecting confidential health information while ensuring patients, providers, attorneys, and insurance partners receive the records they need accurately, securely, and in a timely manner.
This position is ideal for a detail-oriented professional who enjoys problem-solving, working with technology, and delivering outstanding customer service. Youll be part of a team that safeguards patient privacy, navigates complex regulations, and serves as a trusted resource for individuals requesting vital medical information.
What Youll Do
- Process and manage requests for protected health information in compliance with hospital policies, HIPAA regulations, and federal and state requirements.
- Review requests to ensure proper authorization and determine appropriate release of information.
- Retrieve, compile, and securely distribute medical records using multiple electronic systems and technologies.
- Serve as a resource for patients, providers, attorneys, insurance companies, and internal departments regarding medical record requests.
- Protect patient confidentiality by ensuring information is released only to authorized individuals.
- Use independent judgment to make informed decisions regarding legal, regulatory, and privacy requirements.
- Manage multiple priorities in a fast-paced environment while maintaining accuracy and exceptional customer service.
- Collaborate with healthcare professionals and administrative teams to meet deadlines and customer needs.
What Makes You Successful
Were looking for someone who is:
- Highly organized and detail-oriented.
- Passionate about protecting patient privacy and confidential information.
- Comfortable managing multiple tasks and deadlines simultaneously.
- A strong communicator with excellent customer service skills.
- Adaptable and focused in an environment with frequent interruptions and changing priorities.
- Tech-savvy and confident navigating multiple computer systems.
- A problem-solver who exercises sound judgment and decision-making.
Qualifications
Education
- High school diploma or GED required.
- Associate degree in Medical Office Technology, Medical Office Systems, Medical Secretarial Science, Health Information Technology, or a related field preferred.
Experience
- Minimum of two years of Release of Information experience within a healthcare setting required.
- Medical terminology knowledge preferred.
- Computer proficiency and keyboarding skills required.
Knowledge, Skills & Abilities
- Strong attention to detail and organizational skills.
- Ability to accurately alphabetize, file, and sequence records and documentation.
- Proficiency using computer systems and working on a computer for extended periods.
- Ability to thrive in a fast-paced environment with competing priorities.
- Excellent verbal and written communication skills.
- Strong customer service and public relations skills.
- Professional phone etiquette.
- Sound judgment and the ability to handle sensitive information with discretion.
- Effective problem-solving and decision-making abilities.
Join our team and help ensure patients information is handled with the accuracy, security, and care they deserve.
Caring for Our Team
We offer a comprehensive benefits package to support our employees well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.
Happy to Help
At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.