RelativityOne Operations Lead
Bethesda, MD
Duration: 3 months Remote
Seeking for an experienced eDiscovery Operations Manager to lead and manage eDiscovery operational services, staff, workloads, quality assurance, and resource allocation. This position will serve as a primary point of contact for government and client stakeholders and will be responsible for ensuring high-quality eDiscovery services are delivered on time and in accordance with contractual, operational, and security requirements. The ideal candidate will have strong experience managing complex eDiscovery operations, working with Relativity/RelativityOne, establishing operational goals, monitoring performance, implementing best practices, and using metrics and benchmarking to drive continuous improvement.
Key Responsibilities:
- Manage day-to-day eDiscovery operations, staff, workloads, priorities, and deliverables.
- Plan and manage contractor support for eDiscovery operational services.
- Identify and assign staff based on project requirements, workload, priorities, and available resources.
- Review the work of team members and ensure deliverables meet established quality and contractual standards.
- Develop and monitor short-term and long-term operational goals, milestones, and strategic objectives.
- Monitor workflows and adjust resources and priorities to ensure timely completion of deliverables.
- Establish and maintain Quality Assurance (QA/QC) processes across eDiscovery operations.
- Compile and analyze operational and strategic goals to evaluate program effectiveness.
- Apply appropriate methodologies, models, tools, and management standards to operational activities.
- Identify, evaluate, and implement eDiscovery best practices and process improvements.
- Develop and monitor performance measures, KPIs, operational metrics, and benchmarks.
- Use performance data and benchmarking to support program assessments, audits, management improvements, and policy development.
- Provide regular progress reports, operational metrics, risks, issues, and recommendations to government and client stakeholders.
- Serve as the primary point of contact for government managers and client agency personnel.
- Coordinate technical and data-processing support and obtain additional resources when required.
- Ensure proper security and handling of project materials in accordance with established security procedures.
- Ensure eDiscovery work is delivered on schedule and complies with contractual specifications.
- Support the development and improvement of operational policies, procedures, methodologies, and documentation.
- Promote consistent, efficient, and high-quality eDiscovery practices across projects and teams.
Required Qualifications:
- Demonstrated experience managing eDiscovery staff and complex operational workloads of similar size and complexity.
- Strong experience with staffing, workload management, and resource allocation.
- Experience managing Quality Assurance and Quality Control (QA/QC) processes.
- Experience with eDiscovery operations and litigation support environments.
- Experience with Relativity and/or RelativityOne.
- Experience establishing and monitoring operational goals, workflows, milestones, and deliverables.
- Experience developing and analyzing performance metrics, KPIs, and management reports.
- Experience with benchmarking, performance measurement, and operational assessments.
- Experience identifying and implementing best practices and process improvements.
- Experience supporting program audits, assessments, policy development, and management standards.
- Strong experience communicating with clients, management, and other stakeholders.
- Ability to manage competing priorities and ensure high-quality work is delivered within established deadlines.
- Knowledge of security requirements and procedures for handling sensitive project materials.
Preferred Qualifications:
- Experience supporting government agencies or government eDiscovery programs.
- Experience serving as the primary client or government point of contact for eDiscovery operations.
- Experience coordinating technical and data-processing resources.
- Experience developing eDiscovery operational policies, procedures, and standards.
- Certification in an eDiscovery program or related software platform is highly desired.