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Relationship Manager

Citizens State Bank

Durango, CO

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Alliance/Partner Management, Banking Services, Brand Marketing (Branding), Business Banking, Business Development, Business Growth, Business Operations, Business Strategy, Commercial Banking, Commercial Loans, Communication Skills, Community Banking, Community Relations, Consumer Branding, Consumer Loans, Continuous Improvement, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Entrepreneurship, Follow Through, Interpersonal Skills, Investment Management, Loan Origination, Loan Structuring, Loans, Market Development, Needs Assessment, Nonprofit, Operational Support, Organizational Skills, Performance Metrics, Regulations, Relationship Management, Sales Management, Small Business, Strategic Planning, Team Building, Team Lead/Manager, Treasury, Underwriting
LOCATION
Durango, CO
POSTED
10 days ago
Citizens State Bank is opening its Durango branch in August 2026 and is seeking a Relationship Manager to help establish our presence in Southwest Colorado. This is a relationship-first, business development role — not a formal lending position — designed for someone with genuine Durango community ties, foundational banking knowledge, and a drive to build something meaningful in a market they know well.

You'll develop and grow business and consumer banking relationships, drive core deposit growth, and serve as the primary bridge between customers and CSB's lending team for more complex credit needs. This is a ground-floor opportunity in a new market — ideal for someone energized by the challenge of introducing a community bank where relationships will be everything.

Position Summary

The Relationship Manager is a community-focused banking professional responsible for building and deepening customer relationships in the Durango market as Citizens State Bank establishes its presence in Southwest Colorado. This is a new market for CSB — the Relationship Manager will serve as the bank's first point of contact and a visible, trusted face in the Durango community from day one. This role drives business development, deposit growth, and broad banking relationships. The Relationship Manager is not a formal Loan Officer; rather, they bring foundational lending knowledge to serve as a trusted connector — identifying lending needs and partnering closely with CSB's lending team for more complex credit structures and loan origination. This individual represents Citizens State Bank's values of ownership, grit, and true north in a market where relationship trust will be everything.

Responsibilities
Market Development & Community Presence
•    Serve as Citizens State Bank's primary representative in Durango and the surrounding Southwest Colorado market, building brand awareness and community trust from the ground up.
•    Actively engage in civic organizations, local events, business associations, and nonprofit activities to establish CSB as a committed community partner.
•    Build relationships with business owners, entrepreneurs, nonprofit leaders, and community stakeholders across the Durango market.
•    Collaborate with the CBDO and CLO on targeted business development strategies, referral networks, and community-based initiatives specific to the Southwest Colorado market.
•    Serve as an ambassador for Citizens State Bank's mission, values, and long-term commitment to the communities it serves.
Relationship & Portfolio Management
•    Develop, manage, and grow a portfolio of business and consumer banking relationships in the Durango market.
•    Serve as a trusted, accessible point of contact for customers — taking time to understand their financial goals, business operations, and long-term banking needs.
•    Focus on relationship depth over transactional volume, building partnerships that bring long-term value to both the customer and the bank.
•    Proactively manage ongoing client communication, account reviews, and relationship follow-through.
Deposit Growth & Banking Solutions
•    Drive core deposit growth by facilitating business and consumer deposit relationships throughout the Durango market.
•    Identify opportunities to deepen relationships through operating accounts, treasury services, and other banking solutions.
•    Collaborate with branch teams and operations to deliver a seamless customer experience across all banking touch points.
•    Support a holistic banking relationship strategy that builds long-term customer loyalty and financial stability for CSB.
Lending Support & Referral Partnership
•    Maintain foundational knowledge of commercial and consumer lending products — including C&I, owner-occupied CRE, and small business credits — to effectively identify and qualify customer needs.
•    Serve as the initial point of contact for lending inquiries; gather preliminary information and facilitate a smooth handoff to the lending team for structuring, underwriting, and origination on more complex requests.
•    Ensure continuity of the customer relationship throughout the loan process by maintaining communication between the customer and the lending team.
•    This role does not hold formal loan officer authority — lending inquiries beyond introductory scope are handled in partnership with the CLO and lending staff.
Collaboration & Internal Partnership
•    Partner with CSB's CLO, lending team, branch operations, and support functions to deliver a consistent and excellent client experience.
•    Maintain clear internal communication and follow-through across all customer touchpoints and team interactions.
•    Support a culture of collaboration, shared accountability, and relationship ownership as CSB builds its Durango team.

Key Performance Indicators
➢ Market Penetration: Growth of CSB's brand presence, customer base, and community relationships in the Durango market.
➢ Deposit Growth: Contribution to core deposit growth through relationship-led banking activity.
➢ Lending Pipeline Support: Quality and volume of qualified lending referrals delivered to the lending team.
➢ Relationship Depth: Expansion of full-relationship banking, including deposits, services, and ongoing engagement.
➢ Community Engagement: Active and visible participation in Durango civic, business, and nonprofit organizations.
➢ Customer Experience: Consistent delivery of thoughtful, personalized, and responsive service that reflects CSB's values.

Qualifications
Required
•    Minimum 3 years of experience in banking, in business development capacity
•    Demonstrated success in building and managing customer or client relationships.
•    Working knowledge of commercial and/or consumer banking products and lending fundamentals.
•    Strong interpersonal and communication skills with an ability to build trust across diverse audiences.
•    Established presence or meaningful ties to the Durango community and Southwest Colorado market strongly preferred.
•    Self-directed, organized, and comfortable operating with the initiative required in a new market environment.
Preferred
•    Prior experience at a community bank or regional financial institution.
•    Familiarity with commercial lending concepts (C&I, CRE, small business) sufficient to identify and triage customer needs.
•    Experience working alongside or in close partnership with a formal lending team.
•    Active involvement in Durango-area business, civic, or nonprofit organizations.

About Citizens State Bank:
Citizens State Bank — an Altitude Bank™ — has served Western Slope Colorado since 1913. We're a community-rooted institution with a bold vision for growth, and we're proud to be expanding into Southwest Colorado. We value employees who bring vision, initiative, and a genuine passion for the communities they serve.

Our Values
Citizens State Bank is a community-rooted financial institution serving the Western Slope and Southwest Colorado since 1913. We value employees who bring vision, initiative, and a passion for serving their communities. Our work is guided by five core values:
1. Ownership – Your success is our success. We take responsibility for outcomes and act with care, initiative, and accountability.
2. Grit – Challenges sharpen us. We persevere through obstacles with resilience and determination.
3. Transparency – Clarity builds trust. We communicate openly, honestly, and consistently.
4. Constant Improvement – Getting better never stops. We are committed to learning, growth, and continuous progress.
5. True North – We serve the long-term benefit of our customers, our bank, our communities, and our employees by staying aligned with what matters most.
Citizens State Bank is an Equal Opportunity Employer.

CSB is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CSB are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. CSB will not tolerate discrimination or harassment based on any of these characteristics. CSB encourages applicants of all ages.

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Citizens State Bank