Relationship Fulfillment Coordinator

Relationship Fulfillment Coordinator

Salary

$53,400.00 - $80,100.00 Annually

Location

Raleigh Convention Center 500 South Salisbury Street, Raleigh, NC

Job Type

Full-Time

Job Number

2026-00636

Department

RCC Facility

Opening Date

09/02/2026

Closing Date

9/16/2026 11:59 PM Eastern

Work Hours

Monday - Friday; 9:00 am - 5:00 pm

Hiring Range

$53,400.00 - $66,800.00

• Description
• Benefits
• Questions

Job Description

The Relationship Fulfillment Coordinator is assigned to the Administrative Division, supporting work across all of the Complex's venues. The primary purpose of this role is to provide a wide range of direct administrative and service support to The Complex's leadership team, guests, sponsors and commission board members. The ideal candidate will demonstrate strong collaborative, problem solving skills, along with flexibility and a desire to provide amazing customer service. This role also serves as the front desk representative in the convention center. As such, excellent interpersonal and customer service skills are a must.

This position reports to the Director of Talent Strategy of The Complex but regularly works with and takes direction from several members of leadership.

About You:

You are an experienced administrative professional who excels at providing executive-level support while building strong relationships with internal and external partners. You have extensive experience with data collection, records preparation, and take initiative to solve problems proactively. You continuously provide excellent customer service while managing multiple project deadlines. You are committed to delivering high-quality work to ensure venue operations run efficiently.

About Us:

The Complex has an amazing team of people who operate four unique venues - Atlantic Union Bank Convention Center, Martin Marietta Center for the Performing Arts, Red Hat Amphitheater, and Coastal Credit Union Music Park at Walnut Creek. Our goal is to shine and lead the way for others in our industry and provide exciting events to the City of Raleigh, including touring shows, concerts, unique conventions, festivals, and expos. We strive to create memorable moments for everyone who visits our venues.

Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Provides advanced administrative support and coordination for executive leadership and management team; screens and prioritizes phone calls and requests and responds to email and phone inquiries; handles sensitive and confidential issues and records; resolves customer complaints; and refers customers to the appropriate resource.
• Supports naming sponsors and fulfillment needs, including tracking contracts, assisting with the execution of contractual obligations and relationship building.
• Manages calendars and schedules; coordinates the scheduling of meetings, appointments, programs, conferences, events, interviews, and travel; resolves scheduling conflicts; prepares agendas and minutes; manages logistics and arranges for required resources, materials and facility spaces; monitors deadlines and payment schedules.
• Maintains and/or oversees the maintenance of department files, records and documentation and ensures the retention of records in accordance with retention policies and procedures; performs a variety of clerical and office support activities to ensure smooth operational flow.
• Composes original correspondence and communication materials and content on behalf of executive leadership and/or team; prepares and maintains charts, graphs, presentation support materials and/or marketing communication materials/content; completes surveys; assists in developing procedures and maintaining policy documentation.
• Establishes and maintains rapport and working relationships with external guests and clients at our venues, as well as internal stakeholders (i.e., employees, Boards and Commission member, and City colleagues). Provides stellar customer service.

Typical Qualifications

Education and Experience:

Associates Degree or 2 Years of College in Secretarial Science, Office Management, General Business, or related field; 3 to 5 years' experience in executive-level administrative assistance, or related field

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Additional Information

Knowledge Of:

• City processes and associated deadlines, city software, city policy, government regulations
• Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications
• Administrative procedures and communication practices

Skill In:

• Exceptional customer service
• Identifying and addressing challenges that arise while maintaining productivity and efficiency
• Utilizing strong organizational skills

Ability To:

• Facilitate effective teamwork with colleagues and stakeholders; foster positive relationships and achieve common goals
• Maintain the confidentiality of information

ADA and Other Requirements:

Work Environment and Physical Effort:

Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.

Work Environment:

Work is typically performed in an office or similar indoor environment.

Work Exposures:

Work in this position does not require frequent environmental exposures. Employees may occasionally be exposed to individuals who are hostile or irate.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

When you join the City of Raleigh's work family as a full-time employee, your benefits are an important part of your "total rewards". Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.

To find out about the Citys benefits package, and other programs, please visit our Employee Benefits page: https://raleighnc.gov/services/jobs-and-volunteering/pay-and-benefits

The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh's benefits.

01

Please select your highest level of education completed.

• Some high school
• High school diploma (or GED)
• Some college
• Associates degree
• Bachelors degree
• Masters degree
• PhD or other professional degree

02

How much relevant or comparable work experience do you have in executive-level administrative assistance, or a related field?

• None
• Less than 1 year
• 1 to less than 2 years
• 2 to less than 3 years
• 3 to less than 4 years
• 4 to less than 5 years
• 5 to less than 6 years
• 6 to less than 7 years
• 7 to less than 8 years
• 8 to less than 9 years
• 9 to less than 10 years
• 10 years or more

03

Which of the following best describers your level of proficiency with Microsoft Outlook?

• None
• Basic (send, reply and forward emails; setup meetings and appointments, mark priorities)
• Intermediate (change view settings, create mail groups, reserve conference rooms, create calendar permissions)
• Advanced (create rules, establish categories, filter mail, publish calendars)

04

Which of the following best describes your level of proficiency with Microsoft Word?

• None
• Basic (create documents, copy, paste, labels and envelopes)
• Intermediate (utilize styles, format sections)
• Advanced (create organizational charts, insert charts, perform mail merge)

05

Which of the following best describes your level of proficiency with Microsoft Excel?

• None
• Basic (create documents, enter and edit text, SUM, format)
• Intermediate (utilize functions, sort and filter lists, modify tables)
• Advanced (pivot charts, queries)

06

Which of the following best describes your level of proficiency with Microsoft PowerPoint?

• None
• Basic (create, run and print a simple presentation)
• Intermediate (create a template, use graphics, animation and multimedia, such as inserting movies and sound)
• Advanced (customize PowerPoint toolbars and automate the slide production, build interactive presentations, use hyperlinks, creating interactive objects, working with slide show options, and using the Meeting Minder)

07

Have you ever been terminated or forced to resign from a position?

• Yes
• No

08

If you answered "yes" to being terminated or forced to resign, please provide an explanation and the date.

Required Question

Employer City of Raleigh North Carolina

Address 222 W. Hargett St.

Raleigh, North Carolina, 27601

Website https://raleighnc.gov