| Job Description: | Building Management and Oversight - Provide support and oversight to all staff on duty during assigned shift, including but not limited to housekeeping, maintenance, productions, and event coordinators; provide guidance and resolve operational issues and concerns; assist with special tasks as needed
- Maintain a safe and secure environment by monitoring facility activity, addressing safety concerns, and coordinating with University Police and other emergency personnel as needed
- Open and close the facility according to established procedures
- Conduct regular facility inspections to identify operational, maintenance, safety, and security concerns
- Periodically monitor adjacent grounds and parking areas to deter theft, vandalism, and unauthorized use
- Respond to facility emergencies, critical incidents, and facility disruptions; direct staff response efforts, coordinate resources, and ensure timely documentation and communication with supervisors
- Uphold and enforce all university, departmental and facility policies, procedures, and standards
- Ensure compliance with safety regulations, ADA requirements, and other applicable guidelines
- Serve as a role model for professionalism, accountability, customer service, and operational excellence
Event & Facility Support - Serve as the facility management representative for meetings, conferences, and special events held in the facility
- Collaborate with event staff, facility users, and clients to ensure successful event execution and exceptional customer experiences
- Review event diagrams and set up requirements to ensure rooms, audiovisual equipment, and support services are prepared accurately and efficiently
- Assist with room setups, event transitions, strikes, and equipment staging as needed
- Monitor event operations and staff performance, providing real-time coaching and guidance to maintain service standards
- Troubleshoot facility and audiovisual issues and coordinate solutions with appropriate departments
- Ensure timely access to event spaces and provide responsive customer service to guests, clients, and campus partners
- Assist hotel staff with addressing facility concerns presented during guest stays
Reporting & Documentation - Complete comprehensive shift reports detailing operational activities, staffing concerns, facility inspections, events, incidents, and maintenance issues
- Prepare and submit incident reports, work orders, and required documentation in a timely and accurate manner
- Report urgent situations, security concerns, and facility issues to appropriate leadership personnel
- Manage Lost & Found operations, including documentation, retention, and disposal processes
Training & Development - Assist with onboarding and training of event operations staff
- Assist in development, maintenance, and implementation of event operations training programs, manuals, reference materials, and operational procedures
- Observe staff on shift and provide coaching, constructive feedback, and retraining as needed
Other Duties - Performs special projects, tasks, and other duties, as assigned, to support departmental needs
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| Preferred: | - Knowledge of building operations, facility management, and/or event management
- General knowledge of audio-visual systems and event technology
- Experience reviewing event diagrams and coordinating set-ups to meet client specifications
- Proficiency with computers, scheduling software, and common business applications
- Strong verbal and written communication skills
- Excellent customer service skills with a commitment to creating a positive experience for guests, clients, and campus partners
- Effective interpersonal skills and the ability to build positive working relationships
- Demonstrated ability to work collaboratively and contribute to a team-oriented environment
- Strong problem-solving skills, sound judgement, and the ability to make decisions in a fast-paced environment
- Function effectively in a fast-paced environment with frequent interruptions
- Handle multiple projects or tasks simultaneously
- Understand, interpret, and apply rules, regulations, policies, and procedures
- Reliable, punctual, self-motivated, and capable of working independently with minimal supervision
- Ability to manage emergencies, critical incidents, and challenging situations calmly, professionally, and effectively
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| Special Instructions to Applicants: | In order to be considered, you must upload your resume and a cover letter. Criminal background check is required. Normal Work Schedule: - This is an evening shift; 4:00pm - 12:00am
- Days off rotate to meet department needs
- Working every other weekend is required
Application must be submitted by 11:55 p.m. (ET) of the posting end date. This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information. |
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