| Location | Worthington, Ohio |
| Website | https://www.medvet.com/specialty/urgent-care/ |
We are looking for: Rehabilitation Scheduling Coordinator and Veterinary Assistant
This role provides a high level of client and patient service. In this role, the individual enhances communication and provides support between referring veterinarians, clients, veterinarians, and all team members of the department.
What you’ll do:
Answer and respond to phone calls from clients, referral partners and pharmacies
Log all conversations, as well as check and log voicemail messages
Schedule appointments for multiple doctors and therapists
Call referral partners for patient records and save records to patient charts
Check department emails and text messages throughout the day
Call clients for appointment reminders
Sit with patients during their acupuncture treatment
Assist rehabilitation therapists with patients needing additional support with exercises and treatments
Assist with workflow by bringing patients into the hospital for appointments and releasing them back to their families after treatments
Monitor supplies needed for the department, as well as help keep the department clean and organized daily
Who you are:
Flexible working additional hours when necessary
Excellent verbal and written communication skills
Exceptional client service skills and phone etiquette
Great attention to detail
Proficient computer skills
Ability to work in a fast-paced medical environment
Self-motivated with critical thinking skills
Proactively assist team members and anticipate the needs of others