REGULATORY PROGRAM SPECIALIST - 64007099

Requisition No: 886380

Agency: Department of Health

Working Title: REGULATORY PROGRAM SPECIALIST - 64007099

Pay Plan: Career Service

Position Number: 64007099

Salary: $34,760 - $43,000

Posting Closing Date: 10/31/2026

Total Compensation Estimator Tool

Division of Medical Quality Assurance

Bureau of Operations

Licensure Support Services

Regulatory Program Specialist

Pending Reclassification

Open Competitive Opportunity

Are you someone who enjoys untangling complex regulatory puzzles?

Do you thrive on deep‑dive research and delivering clear, confident guidance?

Do you take pride in helping others navigate important processes with accuracy and ease?

We are seeking a highly skilled regulatory professional to support MQA's mission by handling advanced inquiries related to healthcare practitioner licensure, certification, and registration. The incumbent selected for this role should have the ability to exercise independent judgment, possess strong analytical abilities, and have a passion for interpreting laws, rules, and procedures. The ideal candidate can decode complex licensing matters, provide accurate technical assistance, collaborate effectively with internal teams, and serve as a trusted resource for applicants, licensees, and departmental staff.

If you're ready to bring your expertise to a high‑impact position where your problem‑solving skills truly make a difference, we want to hear from you. This is your opportunity to support a dedicated team within the Division of Medical Quality Assurance and contribute to work that directly supports Florida's healthcare system.

ATTENTION CANDIDATES

To be considered for a position with the Florida Department of Health, Division of Medical Quality Assurance, Bureau of Operations:

• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be clearly supported in your employment history.
• This position requires current authorization to work in the United States without employer sponsorship. The Department of Health is unable to provide employment sponsorship (this includes Stem OPT and/or Form I-983).
• To ensure honesty, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration.

Your Specific Responsibilities:

The Regulatory Program Specialist position serves as a senior-level agent within the Customer Contact Center, managing complex and sensitive customer interactions. This role is designed for individuals with two or more years of call center experience and demonstrated proficiency in de-escalation, problem-solving, and regulatory knowledge. Team members will act as escalation points for RS2 and RS3 agents and play a critical role in maintaining customer satisfaction and resolving complex issues.

This position involves independent research, evaluating, and responding to complex regulatory inquiries and escalated matters involving healthcare practitioner licensure. Provides advanced technical assistance and guidance regarding initial licensure requirements, pre-board requirements, examination eligibility, application deficiencies, licensure status, and other regulatory processes. Conducts detailed research using the departments Licensing and Enforcement Database and applicable laws and rules to determine appropriate avenues for resolving licensing issues. Exercises independent judgment when analyzing complex circumstances, interpreting regulatory requirements, and communicating findings to applicants, licensees, and other stakeholders.

Provides direction, technical assistance, and guidance to Call Center staff regarding complex licensing inquiries, regulatory requirements, and departmental procedures. Serves as a specialized resource for escalated matters requiring advanced research or interpretation of laws and rules. Assists staff in identifying appropriate resolutions and ensures consistency and accuracy in the regulatory information provided to customers. Collaborates with supervisors, management, board offices, and other departmental units to resolve complex inquiries and address procedural concerns.

Communicates verbally and in writing with healthcare practitioners regulated by the Division of Medical Quality Assurance regarding licensure requirements, application status, disciplinary actions, administrative suspensions, and other regulatory matters. Performs complex research using the departments licensing database to respond to inquiries from applicants, licensees, the consumer public, and departmental staff. Provides accurate explanations of applicable requirements and identifies necessary actions to address outstanding licensing matters.

Performs other duties as required.

Required Knowledge, Skills, and Abilities:

• Ability to compile, organize and analyze complex data.
• Ability to investigate, analyze, and resolve complaints, ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals.
• Ability to provide consultative assistance to team members and professionals.
• Ability to plan, organize and maintain effective verbal and written communication.
• Ability to establish and maintain dependable, effective working relationships with others.

Minimum Qualifications:

• A minimum of two years of call center or customer service experience with demonstrated skill in handling complex or escalated customer inquiries.
• A minimum of one year's experience interpreting and applying laws, rules, or regulatory requirements to resolve complex issues
• Employees in this position are expected to work in a professional office environment characterized by standard lighting, temperature, and moderate noise levels. The role requires the ability to manage periodic interruptions, perform duties within a confined workspace, and remain seated at a computer workstation for extended periods.
• Must be willing to physically come into the office to perform job duties.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Division of Medical Quality Assurance

Tallahassee FL, 32303

This is a full-time, in-office role with no provision for remote work.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.