REGULATORY CONSULTANT - 42003632 (FOR INTERNAL AGENCY EMPLOYEES ONLY)

Requisition No: 881216

Agency: Agriculture and Consumer Services

Working Title: REGULATORY CONSULTANT - 42003632 (FOR INTERNAL AGENCY EMPLOYEES ONLY)

Pay Plan: Career Service

Position Number: 42003632

Salary: $41,000.18 - $54,000.00

Posting Closing Date: 08/09/2026

Total Compensation Estimator Tool

REGULATORY CONSULTANT

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

DIVISION OF LICENSING

• INTERNAL AGENCY OPPORTUNITY--

ONLY CURRENT EMPLOYEES OF THE FLORIDA DEPARTMENT OF

AGRICULTURE AND CONSUMER SERVICES WILL BE CONSIDERED.*

CONTACT:

Shavoun Dogma 850-412-6816

MINIMUM REQUIREMENTS:

A high school diploma and six (6) years of professional or nonprofessional experience in administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations or investigations; or

An equivalent combination of education and experience which equals six (6) years can substitute for the above requirements; or

A bachelor's degree (4 years) from an accredited college or university and two (2) years of professional or nonprofessional experience in administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations or investigations.

EDUCATIONAL NOTE: Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained. Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency. A list of approved agencies can be viewed at "Approved Credential Evaluation Agencies, Florida Department of Education." Approved Credential Evaluation Agencies (fldoe.org)

• ATTENTION CANDIDATES*

To be considered for a position with the Florida Department of Agriculture and Consumer Services:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.

The Florida Department of Agriculture and Consumer Services values

and supports employment of individuals with disabilities. Qualified

individuals with disabilities are encouraged to apply.

NOTES:

To maintain fairness and integrity, applicants are required to provide honest and authentic responses during all stages of the evaluation and selection process. Applicants must rely on their own personal knowledge, thoughts, and impressions. A candidate's use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews will be taken into consideration when determining qualification for the position.

Successful applicant must pass a background screening, including fingerprinting, as a condition of employment.

JOB DUTIES:

Provides training for all new hires and ongoing training for Public Inquiry Center team members.

Provides quality assurance for the Public Inquiry Center by monitoring agents' incoming telephone calls and live chats to ensure that accurate information is provided in a courteous, professional, and efficient manner and that agents adhere to established policies and procedures. Provide effective feedback to Public Inquiry Center team members, supervisors, and administrator to assist with team efficiency and agent productivity. Provides coaching, training and development to ensure excellent customer service is provided at all times.

Assists with handling escalated calls and may serve as on duty supervisor when necessary. Answers telephone calls and live chats and responds to emails. Provides training for other department/division staff upon request. Performs research necessary to answer questions and assist customers with matters related to concealed weapon or firearm licensing and private investigator, private security, and recovery licensing. Provides applicants information regarding licensure under the division's program areas. Provides information to callers who wish to file a complaint with the division. Uses computer hardware and software to search and store data and to enter necessary information to process a call, live chat or email.

Research agency and division policies and procedures, proposed legislation, and other information to remain current with and knowledgeable of all rules administered by the Department and assist management in formulating section policies and procedures and updating section training documents.

Counsels professional Regulatory Specialists regarding licensure and regulation criteria and procedures. Assists in preparing section reports.

Performs other related work as required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of the principles and techniques of effective communication.
• Ability to train individuals or groups of people.
• Ability to evaluate and analyze training data.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to training functions.
• Ability to prepare a variety of written training materials such as lesson plans, curricula or performance evaluations.
• Ability to assess training needs.
• Ability to review data for accuracy and completeness.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of basic computer operations.
• Knowledge of Chapter 493 and section 790.06, F.S.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com;)
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a complete list of benefits, visit www.mybenefits.myflorida.com.

For an estimate of the total compensation package for this position, please visit the "Total Compensation Estimator Tool" located above under the "Posting Closing Date."

SPECIAL NOTES:

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.