Regulatory Boards/Commissions Program Specialist V (DELEGATED) (2601125)

Regulatory Boards/Commissions Program Specialist V (DELEGATED) (2601125)

Salary

See Position Description

Location

Island of Oahu

Job Type

Permanent Full-Time

Job Number

CCA-2026-0002

Department

Commerce & Consumer Affairs

Opening Date

09/28/2026

Closing Date

Continuous

Max Number of Applicants

15

• Description
• Benefits
• Questions

Recruitment Information

Recruitment Number: CCA-2026-0002

This posting is for the State of Hawaii, Department of Commerce and Consumer Affairs, Regulated Industries Complaints Office, Investigation Staff.

The position is located on Oahu (Downtown Honolulu).

Salary: $6,221 to $7,568 per month (SR-24, Step D to I)

Note: Hiring rate will be based on availability of funds, the applicants qualifications, and other relevant factors.

THIS JOB POSTING WILL REMAIN OPEN UNTIL 15 APPLICATIONS ARE RECEIVED. PLEASE APPLY IMMEDIATELY AS THIS RECRUITMENT MAY CLOSE AT ANY TIME.

Duties Summary

The function of this organizational unit is to implement and maintain regulatory licensing laws for fifty-two (52) professions, trades, and vocations.

The primary purpose of this position is to provide administrative services to the various regulatory boards, commissions, and programs. This is the independent level in the Regulatory Boards/Commissions Program Specialist series and is responsible for assisting and advising assigned boards and commissions, independently performing work of a general nature under general supervision.

Minimum Qualification Requirements

To qualify, you must meet the follwoing requirements:

Education:

Graduation from an accredited four (4) year college or university with a bachelors degree.

Excess work experience as described under General Experience and Specialized Experience below or any other responsible administrative, professional or analytical work experience which provided knowledge, skills and abilities comparable to those acquired in four (4) years of successful study while completing a college or university curriculum leading to a baccalaureate degree may be substituted on a year-for-year basis. To be acceptable, the experience must have been of such scope, level and quality as to assure the possession of comparable knowledge, skills and abilities.

The education or experience background must also demonstrate the ability to write clear and comprehensive reports and other documents; read and interpret complex written material; and solve complex problems logically and systematically.

Experience:

General Experience: Two and one-half years (2-1/2) progressively responsible professional work experience which involved gathering, evaluating and analyzing facts and other pertinent information required to resolve problems and/or to determine and recommend appropriate courses of action. Such experience must have demonstrated the ability to elicit information orally and in writing, apply problem-solving methods and techniques, identify alternatives, use judgment in determining appropriate alternatives, prepare clear and concise written reports and recommendations for action, and deal satisfactorily with others.

Specialized Experience: One (1) year specialized experience in one or a combination of the following types of work:

(1) Progressively responsible professional experience which involved providing support services to regulatory boards and commissions in the maintenance and coordination of ongoing activities, the conduct of investigations and studies, and the development of operational improvements. Such experience must have required an extensive knowledge and application of pertinent laws, rules and regulations applicable to regulatory programs.

(2) Progressively responsible professional work experience which required the knowledge and application of principles, laws, rules and regulations applicable to a regulatory program (e.g., conducting investigations or inspections to ensure compliance with regulatory laws, rules and regulations). Such experience must have included preparing written

reports concerning problems involved in the program, and reviewing and making recommendations to improve operational procedures.

In addition to 1 and/or 2 above, the work experience must have provided knowledge of principles and practices relating to public proceedings and public records, legislative processes, rule adoption processes, and public relations.

Knowledge:

Basic functions of regulatory boards and commissions, pertinent laws, rules and regulations; principles and practices of public administration; principles and practices of public relations; report writing; inspectional and investigational techniques and practices; general practices in the relevant occupations and businesses; trends in the field of occupational and business regulation, particularly with regard to the assigned boards and commissions.

Skills/Abilities:

Organize and carry out various support services for several assigned boards and commissions; coordinate requirements with other support services; conduct pertinent research and develop standards; speak and write effectively; deal effectively with board and commission members, the general public and others.

To view the Minimum Qualification Requirements in its entirety, please CLICK HERE.

Legal Authorization to Work Requirement: The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.

Other Information

The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-587-0936 for assistance.

PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM

The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click: https://studentaid.gov/manage-loans/forgiveness-cancellation

ELECTRONIC NOTIFICATION TO APPLICANTS

The Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.

Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.

TESTING INFORMATION

The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.

In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.

Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of application.

CLICK HERE for further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the State Recruiting Offices Levels of Review.

YOUR JOB BENEFITS WITH THE STATE OF HAWAII

The State of Hawaii offers its employees who are members of the civil service a range of benefits. Some benefits are offered as a result of collective bargaining agreements and changes may occur.

A summary of these benefits, which is based on full-time employment, is listed below.

Note: Benefits for NON-CIVIL SERVICE appointments will be provided by the hiring department at the time of interview.

With Civil Service modernization, effective July 1, 2002, employees appointed to temporary positions may also gain membership in the civil service upon satisfactory completion of an initial probation period of at least six months. As a temporary member of the civil service, you will be eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits afforded to members of the civil service, with the exception of return rights and placement rights associated with a reduction-in-force of a permanent member of the civil service.

Paid Holidays

You may be eligible for 13 paid holidays each year; 14 holidays during an election year.

Paid Vacation

You may earn vacation leave at a rate that other employers find tough to match - 21 days each full year from the FIRST year of employment. This compares to an average of 10 days offered by private companies. You may accumulate up to a total of 90 days (720 hours) of vacation.

Paid Sick Leave

You may earn sick leave at the same rate as vacation - 21 days per year from the FIRST year, and there is no limit on the amount you can accumulate. Expectant mothers may also use sick leave for pre-natal or post-natal check-ups or any illness related to pregnancy. Plus, unused accumulated sick leave may eventually be used to increase your retirement benefits in certain situations.

Other Leaves

Reasonable time off with pay may be provided for jury or witness duty, a death in the family, some military duty, and donation to the Blood Bank. Leave sharing donations may be granted to eligible employees who have serious personal illnesses or injuries or need to care for a seriously ill or injured family member. Various leaves without pay may also be granted with full re-employment rights.

Health Insurance

The State pays a part of the premiums for each employees enrollment in a State sponsored Medical, Drug, Vision, and Dental Plan. For more information, visit the Employer Union Trust Fund website www.eutf.hawaii.gov for coverage and options.

Group Life Insurance

The State provides a free life insurance policy for employees.

Retirement Plan

The State contributes to a retirement plan for eligible employees. Generally, employees under the Hybrid Plan with 10 years of credited service and who have reached 65 years of age or have 30 years of credited service and have reached 60 years of age may retire and receive benefits. To find out more about the options you have, go to http://ers.ehawaii.gov.

Premium Conversion Plan

Participating employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld.

Flexible Spending Accounts

Eligible employees can reduce their federal and state income taxes and social security taxes through a tax-savings benefit program called Island Flex. This program allows employees to set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis.

Transportation Benefits

Participating employees may increase their take-home pay by having the State deduct qualified transportation expenses (i.e. eligible parking fees, monthly bus passes for TheBus, fare coupons for The Handi-Van, Vanpool Hawaii participation fee, etc.) through pre-tax payroll deductions.

Deferred Compensation

The State offers employees a voluntary pre-tax retirement savings plan designed to give employees a tax break today and an opportunity to build a retirement nest egg through voluntary payroll deductions. Several types of investment options are available.

Temporary Disability Insurance

Qualified employees may be eligible to receive benefits for a disability caused by a non-work related injury or illness under this program.

Social Security

As an employer, the State also contributes to an employees social security account.

Promotions & Transfers

For employees with membership in the civil service, the State offers promotion and transfer opportunities throughout the State Executive Branch.

Training & Continuing Education

The State supports developmental activities related to an employees work. In many departments there are numerous in-service training opportunities available. Sabbatical leaves with pay are available for qualified employees.

Travel Expenses

The State may pay for certain business related travel expenses including mileage reimbursement for use of a personal car during work, airfare, meals and lodging expenses for trips to neighbor islands or out of state.

Incentive & Service Awards

The State has a program that recognizes employees for their years of service and provides cash awards for their superior accomplishments and other contributions that improve State operations.

Union & Collective Bargaining

Employees have the right to join the union for collective bargaining with the State and employee representation. Some employee unions provide discounts, insurance and other opportunities. Employees may also decide not to join a union, however, employees are required to pay union service fees unless the employees job is excluded from collective bargaining.

The above information is solely intended as a summary of the benefits available to State of Hawaii employees and is subject to change. Whether or not you are entitled to a particular benefit will depend on your specific appointment and employment status (included, excluded, exempt, non-exempt). Please refer to the appropriate collective bargaining agreement or executive order and all applicable laws, rules, policies, or plan documents for further details. Nothing herein shall be deemed as creating an employment contract, promise of employment, promise of continued employment, or obligation of any kind on the part of the State of Hawaii.

CLICK HERE for more information on the State of Hawaiis Benefits At-A-Glance.

The State of Hawaii is an Equal Opportunity Employer

Revised 01/13

01

RECRUITMENT SURVEY (MANDATORY) Completion of this survey is mandatory. You must select one option; multiple selections permitted. The information you provide will be used to improve our recruitment efforts. We appreciate your cooperation.

What led you to explore career opportunities with the State of Hawaii?

• State Recruiting Office
• Job Announcement Posting (Visit to the State Recruiting Office or Workforce Development Office)
• Job Fairs
• Consolidated Theatres
• TheBus
• Shopping Mall Advertisements
• Print Advertisements
• Word of Mouth (State of Hawaii Employee, Speaker at a Presentation, School Counselor, etc.)
• Army Partnership for Youth Success (PaYS)
• SkillBridge Program
• LinkedIn
• Facebook, Twitter, Instagram, etc.
• Governmentjobs.com
• Internships
• Other

02

EMPLOYMENT STATUS SURVEY #1

Completion of this survey is mandatory. You must select one option. This information will assist us with our recruiting efforts. We appreciate your cooperation.

Which of the following reflects your current employment status?

• Currently working in the private sector
• Currently working for a non-profit organization
• Currently working for the federal government
• Currently working for the State of Hawaii
• Currently working for another State
• Currently working for a local county agency (e.g., Maui County, City and County of Honolulu)
• Recent Graduate (e.g., high school or college)
• Currently unemployed for the past six months or more
• Recently laid off in the past six months (if you select this option, please indicate the employer in the next question).
• Other (if you select this option, please explain in the next question)

03

EMPLOYMENT STATUS SURVEY #2

Completion of this survey is mandatory. This information will assist us with our recruiting efforts. We appreciate your cooperation.

If you selected recently laid off in response to Employment Status Survey #1, please indicate the name of the employer from which you were laid off.

If you selected other in response to Employment Status Survey #1, please explain.

if these two options do not apply to you, please indicate "N/A."

04

APPLICANTS ACKNOWLEDGMENT - REQUIRED SUPPLEMENTAL QUESTIONS

The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the qualification requirements and/or your final score. Failure to provide detailed and complete information may result in your application being rejected or receiving a lower score.

Please do not submit a resume in place of completing the Supplemental Questions.

You must submit verification (e.g., copies of official transcripts or diploma as instructed below) in order to receive credit for education. In general, proof of education downloaded from and/or submitted through the internet will not be accepted. Education obtained outside the United States must be comparable to education earned at an accredited school in the United States. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript.

To receive credit for substitute, temporary assignment, internship or volunteer experience, you must submit an official letter of verification. The letter should include the job title, employment dates, number of hours worked, a description of the duties performed, and a contact name and phone number.

Any information you submit may be verified.

Supporting documents must be either electronically attached to your application or emailed to jobs@dcca.hawaii.gov with the recruitment number and job title in the subject line.

• I acknowledge that I have read, understand and agree to all of the above.

05

APPLICANTS ACKNOWLEDGEMENT (Continued)

Applicants must meet all the requirements for the position they are seeking as of the date of the application, unless otherwise specified.

In general, concurrent experiences and/or education will not be double credited unless otherwise specified.

Your possession of the required amount of experience will not in and of itself be accepted as proof of qualification for the position. The overall paid or unpaid experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position.

Our calculation of experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro-rated.

Example: Twelve months of experience at 20 hours/week will be pro-rated to six months of experience. Also, hours worked in excess of 40 hours/week will not be extra credited.

Example: Twelve months of experience at 60 hours/week will be credited as one year of experience, not one and a half years.

• I acknowledge that I have read, understand, and agree to all of the above.

06

APPLICANTS ACKNOWLEDGMENT - MINIMUM QUALIFICATION REQUIREMENTS (Complete information and details)

The information provided in the job announcement represents a summary of the complete Minimum Qualification Requirements. A live link to the complete Minimum Qualification Requirements was provided to me in the job announcement.

• I acknowledge that I have accessed and read the complete Minimum Qualification Requirements via the live link provided in the job announcement.

07

EDUCATION REQUIREMENT

Do you possess a bachelors degree from accredited college or university? If you possess a bachelor's degree, please attach your transcript or diploma to your application.

• I do not possess a bachelors degree from accredited college or university.
• I do not possess a bachelors degree from accredited college or university. However, I do possess excess General and Specialized Experience and/or administrative, professional or analytical work experience as described in the Minimum Qualification Requirement.
• I possess a bachelors degree from accredited college or university and have attached my transcript to my application.

08

GENERAL EXPERIENCE REQUIREMENT

How many years of progressively responsible professional work experience which involved gathering, evaluating and analyzing facts and other pertinent information required to resolve problems and/or to determine and recommend appropriate courses of action do you possess?

• No experience
• Less than one year of experience
• One year to less than one-and-half years of experience
• One-and-half years to less than two years of experience
• Two years to less than two-and-half years of experience
• Two-and-half years of experience or more

09

GENERAL EXPERIENCE REQUIREMENT - CONTINUED: REQUIRED INFORMATION BELOW MUST SUPPLEMENT YOUR RESUME.

If you stated that you have "No Experience" in Question above, please indicate "N/A" below.

If you stated that you possess the general experience, provide the following information to address your relevant background.

Address each change in employer or position(s) with the same employer separately. The information for EACH employer should include:

A. Employers name, complete dates of employment (mo/yr to mo/yr), your official job title, and average number of hours per week spent collectively on duties below.

B. A description of this employer, including the type of organization (government or private firm, self-employment, etc.), the major sections, the section you worked in, the number and types (job titles) of professional staff you worked with, the activities or services provided, and primary clientele served.

C. The primary function of your position, and a detailed description of your major duties and responsibilities.

D. A detailed description of your professional duties and responsibilities, if any, in each of the following areas. Include your specific role, the steps you took, and relevant examples to illustrate the scope and extent of your responsibilities. Address each area separately and in the order given. If no experience in an area, please indicate "N/A":

1) Gathering, evaluating, and analyzing facts and other relevant information required to resolve problems and/or to determine and recommend appropriate courses of action. What kinds of information did you gather? What kinds of facts did you evaluate and analyze? How were these facts used? What kinds of problems did you resolve? What steps did you take? What were some of the more complex problems you resolved or made recommendations of appropriate actions for? What happened as a result of the recommendations?

2) Elicit information orally and in writing. What kinds of information did you elicit and how did you obtain them? From whom? For what purpose were you required to elicit such information?

3) Applying problem solving methods and techniques. What were these methods and techniques? How did you apply them?

4) Identifying alternatives. How did you identify alternatives? What steps did you take? What were some alternatives you identified that required judgement in determining appropriate alternatives?

5) Preparing clear and concise reports. What kinds of reports did you regularly prepare? Describe if these were verbal and/or written reports. What kinds of recommendations and courses of action did you make? For whom did you prepare these reports? How were the reports used?

E. What degree of supervision did you receive in performing these duties? What kinds of decisions were you authorized and/or not authorized to make?

F. What was the official job title of your supervisor? How did your duties and level of authority differ from those of your supervisor?

Be specific and complete in your responses. Employers and each position held must be identified in your resume. We do not make assumptions.

If your write up and resume are unclear, you may be asked to provide a copy of your official Job/Position Description.

10

SPECIALIZED EXPERIENCE REQUIREMENT

How many years of progressively responsible professional work experience do you possess in one or a combination of the following types of work:

(1) Progressively responsible professional experience which involved providing support services to regulatory boards and commissions in the maintenance and coordination of ongoing activities, the conduct of investigations and studies, and the development of operational improvements. Such experience must have required an extensive knowledge and application of pertinent laws, rules and regulations applicable to regulatory programs.

(2) Progressively responsible professional work experience which required the knowledge and application of principles, laws, rules and regulations applicable to a regulatory program (e.g., conducting investigations or inspections to ensure compliance with regulatory laws, rules and regulations). Such experience must have included preparing written reports concerning problems involved in the program, and reviewing and making recommendations to improve operational procedures.

• No experience
• Less than one year of experience
• One year of experience or more

11

SPECIALIZED EXPERIENCE REQUIREMENT - CONTINUED: REQUIRED INFORMATION BELOW MUST SUPPLEMENT YOUR RESUME.

If you stated that you have "No Experience" in Question above, please indicate "N/A" below.

If you stated that you possess the specialized experience, provide the following information to address your relevant background.

Address each change in employer or position(s) with the same employer separately. The information for EACH employer should include:

A. Employers name, complete dates of employment (mo/yr to mo/yr), your official job title, and average number of hours per week spent collectively on duties below.

B. A description of this employer, including the type of organization (government or private firm, self-employment, etc.), the major sections, the section you worked in, the number and types (job titles) of professional staff you worked with, the activities or services provided, and primary clientele served.

C. The primary function of your position, and a detailed description of your major duties and responsibilities.

D. Provide a detailed description of your professional duties and responsibilities as it involved the following:

(1) Progressively responsible professional experience which involved providing support services to regulatory boards and commissions in the maintenance and coordination of ongoing activities, the conduct of investigations and studies, and the development of operational improvements. Such experience must have required an extensive knowledge and application of pertinent laws, rules and regulations applicable to regulatory programs.

(2) Progressively responsible professional work experience which required the knowledge and application of principles, laws, rules and regulations applicable to a regulatory program (e.g., conducting investigations or inspections to ensure compliance with regulatory laws, rules and regulations). Such experience must have included preparing written reports concerning problems involved in the program, and reviewing and making recommendations to improve operational procedures.

E. What degree of supervision did you receive in performing these duties? What kinds of decisions were you authorized and/or not authorized to make?

F. What was the official job title of your supervisor? How did your duties and level of authority differ from those of your supervisor?

Be specific and complete in your responses. Employers and each position held must be identified in your resume. We do not make assumptions.

If your write up and resume are unclear, you may be asked to provide a copy of your official Job/Position Description.

12

SUBSTITUTIONS ALLOWED

Do you possess a masters degree from accredited college or university or excess specialized experience as described in the Minimum Qualification Requirement? Masters and/or excess specialized experience are only allowed for partial substitution of general experience requirements. Please refer to the substitution allowed section of the Minimum Qualification Requirement.

• I possess a masters degree from accredited college or university and have attached my transcript to my application.
• I possess excess specialized experience as described in the Minimum Qualification Requirement.

Required Question

Employer State of Hawaii

Address DHRD - Employee Staffing Division

235 S. Beretania Street, 11th Floor, Honolulu, Hawaii, 96813-2437

Phone 808-587-1111 or 1-877-447-5990 (TTY)

• Website http://jobs.hawaii.gov/