Registration Technician IDepartment: Primary Care Program: DWC Front DeskReports to: Medical Office Manager Employment Status: Full-Time FLSA Status: Non-ExemptSchedule: 40 Hours/52 Weeks Preference: TERO Ordinance 2017-01, P.L. 93-638 Job SummaryThe Registration Technician is responsible for the accurate check-in process for all un'ina (patient) this includes verification of the following: insurance, demographic, and required Health Systems forms. The Registration Technician's job duties must be completed accurately and timely as the performance directly impacts the revenue received by the Kenaitze Indian Tribe. The Registration Technician is responsible for assisting with all incoming phone calls to Dena'ina Wellness Center.Essential FunctionsGreeting un'ina, verifying their identity, and responsible for completing the check-in processResponsible for accurate completion of the check-in process for all un'ina appointments which includes verification of demographic information to include name, address, contact information, insurance details, and updating any forms as neededScans photo ID, insurance cards, and other necessary documentation into electronic health record (EHR)Completes pre-registration prior to un'ina appointment to ensure all necessary documentation is in the un'ina chartVerifies insurance coverage for each un'ina and accurately attaches correct insurance to encounterVerifying Family Health Resource (FHR) screening for un'ina (patients) is completed annuallyAccurately documents all un'ina encounters within the EHRResponsible for scheduling un'ina (patient) appointmentsEnsures compliance with Tribal, federal, state, and local employment laws and regulations, Tribal policies and TERO ordinanceIt is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.Working ConditionsLifting RequirementsLight work - Exerting up to 20 pounds of force frequently and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light workPhysical RequirementsStand or Sit (Stationary position)Walk (Move, Traverse)Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position)Climb (stairs/ladders) or balance (Ascend/Descend, Work atop, Traverse)Stoop, kneel, crouch or crawl (Position self (to), Move)Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)Repetitive MotionOSHA CategoriesCategory II - Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occurEquipment and ToolsList Equipment used for job: Computer, Phone, Fax Machine, Photo Copier, Scanner, Electronic Health RecordDrives KIT or Personal Vehicle: N/ATravelLocalQualificationsEducationHigh School Diploma or GEDExperienceTwo (2) years' experience in a medical office setting as a Registration Technician or Scheduler with experience in insurance verificationYears of experience in customer servicePreferredKnowledge and experience working with cultural diversitiesLicense/CertificationMust have a valid Alaska State driver's license and must remain insurable under the Tribe's policy, or obtain within 90 days of hire, or, with approval of the hiring manager, sign a *Memorandum of Understanding (MOU) in lieu of having a driver's license to perform the required duties of the position (If Applicable)Basic Life Support (BLS) certification required, or obtain within ninety (90) days of hireSpecial SkillsProficiency with Microsoft Suite, or obtain training within 90 days of hireConducts business in a service-oriented manner that is attentive, pleasant, respectful and kind when dealing with un'ina, visitors, co-workers and othersAbility to work independently as well as collaborativelyStrong attention to detail and accuracy in data entryExcellent communication and interpersonal skills to interact with diverse un'ina (patient) populationsAbility to work effectively in a fast-paced environment with multiple prioritiesKnowledge of Health Insurance Portability and Accountability Act (HIPAA)Knowledge of medical terminologyThis position is a Covered Position subject to all requirements of the Alaska Barrier Crimes Act (ABCA) and to the Indian Child Protection and Family Violence Prevention Act, (ICPA). ABCA and ICPA requirements apply and must be complied with at all times in order to remain in the position*Memorandum of Understanding: Serves as documented evidence that the Kenaitze Indian Tribe has expressed the ineligibility of an employee to operate motor vehicles owned, leased or rented by the Kenaitze Indian Tribe, or to operate a personal vehicle on behalf of the Kenaitze Indian Tribe.
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