At Mahaska Health the Registration Specialist is responsible for the registration of patients, including patient interviews, updating information in hospital/clinic computer, obtaining consent, and information accuracy. Registration will handle routine patient inquiries and will work closely with all MHP departments and provider offices.
Hours: PRN - As needed
25% shift differential
Essential Job Functions include but are not limited to; Registration functions that vary by location and/or department. Functions may include the following:
- Interview patients in person or by phone to obtain all required information for hospital/clinic records and billing systems.
- Registers or pre-registers all scheduled patients for inpatient admissions, outpatient services, and clinic visits according to department policies and procedures.
- Maintains all admission accuracy system errors and warnings by the end of the shift. This also includes running all insurance eligibility on all appropriate admissions.
- Scans documents into general scanning software.
- Must be able to perform the physical demands of the job.
- Maintains regular and reliable attendance.
- Checks all outpatient orders for accuracy and gives to OP Orders Coordinator before checking inpatient. Also, make a copy of the order for the OP Order Coordinator if the provider is not in the EMR system.
- Maintains accuracy in the completion of admissions and completes admission corrections in a timely manner.
- Collects patient’s demographics and necessary signatures.
- Issues required information to patient and/or responsible party per MHP policies.
- Verifies insurance coverage and ensures that the appropriate persons are notified if pre-certification is not completed.
- Determines upfront payment or co-payment based on information provided by insurance coverage or the Financial Counselor.
- Requests payment from patient and/or family member following the scripting for collections.
- Logs payment, produces receipt, and prepares recap sheet.
- Maintains accurate petty cash balances daily.
- Performs clerical functions as needed, including answering phones, taking messages, filing, faxing, scanning, etc.
- Assists patients with questions regarding hospital/clinic bills including taking payments at any registration location.
- Must be able to perform the physical demands of the job.
- Maintains regular and reliable attendance.
Requirements include but are not limited to:
- High school diploma, GED, or equivalent.
- Required to show proof of having completed Mandatory Reporter course at the time of hire or within 6 months of start date.
- PC proficiency and experience with IP and OP hospital insurance claims filing and reimbursement principles desired.
- Must be able to use and operate office equipment.