Highlights
This role ensures accurate patient registration, scheduling, insurance verification, and communication while working closely with patients, providers, nursing staff, MAs, and clinic leadership. The Registration Specialist supports primary care operations by providing exceptional customer service and facilitating patient flow from arrival through departure.
Numbers & Facts
| Location | Avon, IN |
Description
Registration Specialist 1
Job Description
Overview
Registration Specialist - Primary Care (Onsite)
Location: IU Health West Hospital - Primary Care
Schedule: Monday-Friday, 8‑hour shift
9-5:30
- Onsite position
Position Overview
The Registration Specialist supports primary care operations by providing exceptional customer service and facilitating patient flow from arrival through departure. This role ensures accurate patient registration, scheduling, insurance verification, and communication while working closely with patients, providers, nursing staff, MAs, and clinic leadership.
Key Responsibilities
Greet and assist patients with check‑in and check‑out
Schedule appointments and manage clinic workflows
Work insurance and demographic queues to ensure accurate records
Answer incoming calls and route patients and visitors appropriately
Collect and validate patient demographic and insurance information
Explain department policies, charges, and payment expectations
Enter information accurately to support reimbursement and clinical outcomes
Communicate effectively with patients, providers, nursing teams, MAs, and managers
Support primary care clinic operations with professionalism and efficiency
Requires the ability to take initiative and meet objectives
Requires effective written and verbal communication skills.
Training & Onboarding
IU Health-mandated computer‑based training
Position‑specific training
Hands‑on, precepted training
Skill check‑offs
Regular touchpoints with preceptor and manager
Skills for Success
Strong customer service and phone etiquette
Comfortable working with technology and multiple systems
Effective communication and interpersonal skills
Personable, efficient, and team‑oriented
Ability to de‑escalate situations professionally
Willingness to learn and support team needs
Qualifications
High School Diploma or GED required
Prior experience in a healthcare setting preferred
Ability to learn and retain medical coding concepts (ICD‑10, CPT preferred
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)
We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.