Registration Assistant

Position Description & Details

Make a difference in the student experience! Bismarck State College is seeking a detail-oriented and service-focused Registration Assistant to join the Academic Records team. This position plays an important role in helping students, faculty, staff, and families navigate registration and academic records processes while ensuring student information is accurate, secure, and handled with care.

What You'll Do

• Provide friendly, knowledgeable customer service regarding registration and academic records to students, parents, faculty, and staff.
• Coordinate registration activities for current, Early Entry, Farm and Ranch Management Education, Health Sciences, and non-degree-seeking students.
• Assist students with Campus Connection, including registration, class changes, withdrawals, overrides, and demographic updates.
• Review and process class override requests, ensuring compliance with prerequisites, institutional policies, academic program requirements, and registration deadlines.
• Process student discontinuations and monitor enrollment activity to maintain accurate student records and reporting information.
• Process official transcript requests and enrollment verifications, including identity verification and fraud detection.
• Serve as the primary point of contact for Parchment transcript services and electronic transcript requests.
• Respond to inquiries in person, by phone, and in writing, including supporting the Academic Records general email account.
• Maintain Academic Records webpage content and develop clear, effective business processes for assigned responsibilities.
• Counsel students, faculty, advisors, and staff regarding registration procedures, academic records, and applicable regulations.
• Support Commencement activities and contribute ideas that improve departmental processes and services.
• Maintain strict confidentiality of student records in accordance with FERPA and college policies.

Why Join Us?

If you enjoy helping others, solving problems, and making complex processes easier to navigate, this is a great opportunity to make a meaningful impact. You'll be part of a team that helps students successfully manage their academic journey while ensuring the accuracy and integrity of their records.

MINIMUM QUALIFICATIONS

• Appropriate associate degree or two years of directly related work experience.
• Excellent customer service skills.
• Excellent computer software skills - Microsoft Office Suite (i.e., Word, Excel, and Access), email and electronic calendar and excellent keyboarding skills.
• Ability to adapt in a changing environment.
• Proven excellent interpersonal skills (ability to work well with a variety of people).
• Strong written communication skills, organizational skills and attention to details and accuracy.
• Ability to work under pressure and meet deadlines.
• Ability to multi-task and manage many different activities.
• Disciplined and able to maintain confidentiality.

PREFERRED QUALIFICATIONS

• Experience in a comparable position in a higher education setting.
• Experience in and understanding of PeopleSoft software.
• Experience with using electronic imaging systems.

BENEFITS

COMPENSATION: $36,919-$46,149 based on education and directly related experience; Nonexempt

100% employer-paid family health insurance, life insurance, retirement, employee tuition waiver, spouse/dependent tuition discount. For more information regarding employee benefits, visit: https://bismarckstate.edu/employment/Faculty-and-Staff/Benefits/

To view a total rewards calculator, visit: https://www.omb.nd.gov/team-nd-careers/total-rewards-calculator

Thinking about relocating to the Bismarck area? To find more information and resources, visit: https://www.commerce.nd.gov/workforce/relocation-resources

APPLICATION MATERIALS REQUIRED

Bring your attention to detail, commitment to customer service, and passion for supporting students to Bismarck State College! To be considered by the search committee thoroughly complete the application and upload the following:

• Cover letter
• Resume
• References

BISMARCK STATE COLLEGE INFORMATION

OVERVIEW: Bismarck State College is dedicated to student success. This on-campus position is student-centered to provide high-quality campus services and hands-on learning experiences.

MISSION: As North Dakota's Polytechnic Institution, Bismarck State College focuses on student success through the delivery of affordable, flexible, high-quality, experiential learning enhanced by public-private partnerships.

VISION: Bismarck State College will be a leader in polytechnic education improving lives and building sustainable communities.

REPORTING RELATIONSHIP: Is directly accountable and responsible to the Associate Registrar.

ADDITIONAL INFORMATION

Applicants must be legally authorized to work in the United States. Bismarck State College does not provide sponsorships. BSC is an E-Verify Employer.

For more information or accommodation requests, contact the Human Resources Department at 701-224-5531 or bsc.humanresources@bismarckstate.edu

This position requires a criminal history record check.

Equal Opportunity Employer

TTY Number: ND Relay Service: 1-800-366-6888 (text); 1-800-366-6889 (voice). For full North Dakota Relay Services, go to: https://www.relaynorthdakota.com/.

Veterans claiming preference must submit all proof of eligibility including a copy of NGB 22 from the National Guard or Reserve (with a unit located in ND) or certification from the applicants unit command that the individual is expected to be discharged or released from active duty in the uniformed services under other than dishonorable conditions not later than one hundred twenty days after the date of the submission of the certification. If claiming disabled status, proof of eligibility includes a DD-214 and a current letter of disability