Registrar Information Analyst

Position Details

Position Details

About the Institution

Indiana State University is a Tier 2 national University with a Carnegie classification of doctoral/research. Nationally ranked and accredited, we are in Terre Haute, IN and have been recognized by the Princeton Review and the Wall Street Journal among the best universities in the Midwest. Indiana State is one of the most diverse college campuses in Indiana and home to a welcoming community of students, faculty, and staff representing nearly every U.S. state and 36 countries around the world.

Our beautiful, active, pedestrian-friendly campus is located within walking distance of local shops, restaurants, and activities in Terre Haute's historic downtown district. Situated near the Indiana-Illinois border, we are located 70 miles southwest of Indianapolis and within a few hours of major metropolitan centers in St. Louis, Chicago, and Louisville. On campus, there are 160 student-run organizations, an expansive Student Recreation Center, a Performing Arts Series, and University Speakers Series, among other attractions. Indiana State Athletics, known as the "Fighting Sycamores," fields 15 NCAA Division I athletic teams in the Missouri Valley Conference.

Ranked nationally for social mobility, Indiana State University transforms the lives of our students through experiential learning, community engagement, and career readiness, serving as a dynamic educational partner for businesses and industries throughout the Midwest. Our faculty provide instruction in small class sizes that provide opportunities for personalized instruction and feedback. Indiana State supports and recognizes faculty research and scholarship, providing an internal grants resource pool and other forms of support, and awarding faculty research honors each spring. Indiana State University is a place of belonging where students, faculty, and staff learn, thrive, and grow together.

Indiana State University is an equal opportunity employer, and we are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our employment application process.

Comments to Applicants

Candidates must be eligible to work in the U.S. for other than practical training. The university will not provide visa sponsorship for this position.

Job Title Registrar Information Analyst Department Office of the Registrar Work Schedule

8AM to 4:30PM Monday through Friday. Two Saturdays per year to assist with commencement.

Notice of Vacancy Number 26-00204 Desired Start Date Open Date 08/19/2026 Close Date 09/10/2026 Open Until Filled No Job Category Staff-Non-Exempt Professional Job Type Staff - Full-Time Pay Grade 9 Hourly Rate or Salary Range $20.17 - $22.48/hr Benefits Associated with this Position

• Life Insurance: The coverage amount is based on two and one-half times appointment salary rounded up to the next whole thousand with a maximum coverage of $100,000 and includes the same amount of Accidental Death and Dismemberment benefits. The University currently pays the entire cost of coverage.
• Medical, Dental and Prescription Drug Coverage: The cost of coverage is shared between employees and the University. Rates are determined by participation in Wellness Program and use of tobacco products. Coverage is available on the first of the month following appointment date.
• TIAA Retirement Contributions: Contributions begin based upon the first day of employment at a contribution rate of ten (10) percent of base appointment salary paid in full by ISU. The contributions are vested immediately. There are 40 investment options from which to choose.
• TIAA Auto Enroll: New employees are automatically enrolled in a tax deferred retirement program at hire: three (3) percent is deducted before taxes for the program to facilitate retirement planning. Employees may opt out of the program within 90 days.
• Fee Waiver Program: For the employee, spouse and dependent children: Staff may enroll in up to 18 hours of course work each academic year at a reduced rate. Spouses may enroll in 15 semester hours each academic year with 80% of qualified tuition waived. Dependent children of regular full-time staff who are full-time degree seeking undergraduate students at ISU may receive a fee waiver of 80% of qualified tuition for up to a total of ten (10) semesters.
• Sick Leave: Accrued at a rate of 12 days per fiscal year with unlimited accumulation.
• Vacation: Pay level 11 and below accrues up to 15 vacation days earned per year 1 through 4; 20 vacation days per year thereafter. Pay level 12 and above accrues 20 vacation days per year
• Long Term Disability Coverage: Employees are eligible after three (3) years of continuous, regular employment with the University. This policy guarantees approved disabled employees a 66 2/3 percent income protection (from all sources) after 180 days of continuous total disability. Immediate participation is available for current members of a comparable group disability insurance program within 90 days prior to ISU employment and that would have provided income protection upon disability for at least five years.

Optional Benefits

• Voluntary Life Insurance: Additional amounts of life insurance may be purchased on employee, spouse and dependent children.
• Voluntary Vision Plan: May enroll within the first 31 days of employment date.

Job Summary/Basic Function

Provides functional, analytical, and technical support for the Office of the Registrar by assisting with the administration and maintenance of the Student Information System (Banner) and related technologies. Supports the daily operations of the Office of the Registrar through system maintenance, report development, data validation, troubleshooting, documentation, testing, and user support. Collaborates with campus partners and senior staff to implement university initiatives, maintain the integrity of student records, and improve business processes and operational efficiency, and provide guidance and supervision to assigned staff.

Specific Responsibilities Required Relevant Education & Experience

Bachelor's degree, or Associate's degree with 1-2 years of relevant work experience, or High school diploma with 2-3 years of relevant work experience

Required Field(s) of Study

N/A

Preferred Relevant Education and Experience Supervisory Responsibilities Has authority or responsibility over staff employees, students, or graduate assistants on a regular basis and may be a direct supervisor. Required Certificates, Licenses and Registrations Other Required Certificates, Licenses and Registrations Preferred Certificates, Licenses and Registrations Preferred Other Certificates, Licenses and Registrations Knowledge, Skills and Abilities Able to adapt to change, Able to assemble, analyze and present data, Able to learn and retain information, Able to multitask, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent interpersonal, organizational, planning, teambuilding and problem solving skills, Experience using programming languages such as Java, C, COBOL, PL/SQL, Experience with report writing software like Argos, Cognos or Access, Proficiency with Microsoft Office and other computer applications, Willing to interact with students, Work effectively with a diverse community Other Knowledge, Skills and Abilities Qualifications & Disclaimer

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The information on this description is designed to indicate the general nature and level of work performed by employees within the classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

NCAA Guidelines

All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.

No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual's involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU.

Position Reappointment Required No

Job Duties

Essential Duties and Responsibilities

Student Information Systems

• Assist with the administration and maintenance of the Banner Student Information System and related technologies.
• Perform functional testing for Banner upgrades, patches, and system enhancements under the direction of senior staff.
• Assist with Banner configuration, testing, validation, and troubleshooting.
• Support system maintenance activities to ensure accurate and efficient processing of student records.
• Collaborate with the Office of Information Technology and campus partners on system implementations and enhancements.

Essential Duties and Responsibilities

Reporting and Data Analysis

• Develop and maintain routine operational reports using Argos, SQL, and other reporting tools.
• Validate report accuracy and troubleshoot reporting issues.
• Assist campus departments with reporting requests.
• Support compliance reporting and data submissions.
• Verify the accuracy and integrity of institutional data.

Assist in validating institutional data used for operational, compliance, and regulatory reporting.

Essential Duties and Responsibilities

Registrar Operations

• Assist with registration, class schedule maintenance, grading, attendance, graduation, and official academic records.
• Support tuition and course fee assessment and verification.
• Process, maintain, and verify student academic records within Banner while ensuring data integrity and compliance with university policies.
• Research and resolve routine student record issues.
• Ensure compliance with office procedures and established academic policies.
• Provide functional support to students, faculty, advisors, and staff regarding Registrar processes and student information systems.

Essential Duties and Responsibilities

Technology Support

• · Assist with departmental software and hardware support.
• · Coordinate with Information Technology to resolve technical issues.
• · Support technology implementation and end-user troubleshooting.
• · Assist with software implementation and testing.
• · Provide first-level support for Registrar technology issues.

Essential Duties and Responsibilities

Compliance and Data Security

• Maintain confidentiality of student education records in accordance with FERPA.
• Assist with institutional compliance reporting, including NCAA, state, and federal reporting requirements.
• Support user security administration and access management for Registrar systems.
• Maintain the integrity and security of student information.

Essential Duties and Responsibilities

Business Process Improvement

• Identify opportunities to improve Registrar processes and workflows.
• Assist senior staff in testing new processes and system enhancements.
• Participate in process improvement initiatives.
• Assist in identifying system issues and recommending process improvements.
• Participates in university committees and project teams as assigned.

Essential Duties and Responsibilities

Documentation

• Develop, maintain, and update procedural documentation, workflow diagrams, operating procedures, user guides, and training materials.
• Update documentation to reflect changes in systems, university policies, and business processes.

Essential Duties and Responsibilities

Supervision

• Supervise assigned student employees, and graduate assistants.
• Assign, monitor, and evaluate work to ensure timely completion of departmental responsibilities.
• Assist with hiring, onboarding, training, scheduling, coaching, and performance evaluations.
• Foster staff development through training, cross-training, and continuous feedback.
• Promote a collaborative and customer-focused work environment.

Essential Duties and Responsibilities

Rules Compliance is a central element in personnel matters for employees within the Department of Athletics and for those employees outside the Department of Athletics who are involved in NCAA rules compliance activities. These individuals must comply with all NCAA rules on compliance and will be evaluated on that basis. Knowledge of National Collegiate Athletic Association (NCAA), Missouri Valley Conference and Missouri Valley Football Conference rules and regulations governing athletic eligibility, and the ability to analyze, interpret, and apply the rules and regulations appropriately.

Essential Duties and Responsibilities

Performs other duties as assigned.

Applicant Documents

Required Documents

• Resume
• Cover Letter/ Letter of Application
• References

Optional Documents

• Letters of Recommendation
• Curriculum Vitae

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you possess a minimum of a bachelor's degree, an associate's degree with 1-2 years of relevant work experience, or a High School Diploma with 2-3 years of relevant work experience?
• Yes
• No