Registered Nurse

The RN Desk Nurse serves as a key clinical resource for patients and providers by coordinating patient care through telephone triage, test result communication, medication refill management, and scheduling of referrals and diagnostic services. The ideal candidate is an excellent communicator who can efficiently assess patient needs, prioritize tasks, and provide exceptional customer service while maintaining accuracy and confidentiality.

Benefits:

• 403(b)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Position Summary
We are seeking a compassionate, organized, and detail-oriented Registered Nurse (RN) Desk Nurse to join our healthcare team. The RN Desk Nurse serves as a key clinical resource for patients and providers by coordinating patient care through telephone triage, test result communication, medication refill management, and scheduling of referrals and diagnostic services.

The ideal candidate is an excellent communicator who can efficiently assess patient needs, prioritize tasks, and provide exceptional customer service while maintaining accuracy and confidentiality.


Essential Responsibilities

• Perform telephone triage and assess patient symptoms, concerns, and care needs using established clinical protocols.
• Communicate laboratory, imaging, and other diagnostic test results to patients as directed by providers.
• Process prescription refill requests in accordance with provider orders and practice protocols.
• Coordinate and schedule referrals to specialists and ancillary healthcare services.
• Schedule diagnostic imaging and testing procedures, ensuring appropriate documentation and authorization requirements are met.
• Document all patient interactions accurately and timely within the electronic medical record (EMR).
• Collaborate with providers and clinical staff to ensure continuity of patient care.
• Respond to patient questions regarding treatment plans, medications, and follow-up recommendations within scope of practice.
• Prioritize and manage multiple tasks in a fast-paced clinical environment.
• Maintain patient confidentiality and comply with HIPAA regulations.

Qualifications
Required

• Current, unrestricted Registered Nurse (RN) license.
• Strong assessment, communication, and critical-thinking skills.
• Proficiency with electronic medical records and standard computer applications.

Preferred

• Experience in primary care, family medicine, internal medicine, or ambulatory care settings.
• Previous telephone triage experience.
• Familiarity with referral management, prior authorizations, and medication refill processes.