Registered Nurse - Triage Call Center
Job Summary: Manages and documents phone calls pertaining, medical inquiries (Triage) and medication refills.
(This is a full time position that will support the Live Answer team at SouthPark, with the possibility to work hybrid/remote- occasional weekend coverage may be required)
Primary Job Responsibilities/Tasks may include, but not limited to:
- Working with physicians, MAs, nurses and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice.
- Working with physicians, nurses, medical assistants and patients to assess the urgency of patient problems.
- Recording and maintaining complete and accurate records of patient and physician communications regarding medical care.
- Possess ability to handle high volume phone call and retrieve messages.
- Submit electronically/fax new prescriptions and refilling prescriptions according to physician orders.
- Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.
- Provide support for care management programs and other value-based initiatives as needed
- Occasional weekend coverage may be required from 8am-2pm Saturday and/or Sunday.
- Other duties as assigned.
Education, Experience and Certifications:
- Graduate of an accredited school of professional nursing. Bachelor's degree is preferred.
- Must be licensed as a Registered Nurse with the State of North Carolina.
- CPR Certification through the American Heart Association or American Red Cross required.
- 3 or more years of experience in a medical setting with some supervisory experience is preferred.
- Must have a working knowledge of an electronic health record system; Athena preferred.
- Excellent customer service, computer, communication skills required.
Physical Requirements:
- Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
- Must be able to lift and support weight of 35 pounds.
- Ability to concentrate on details.
- Use of computer for long periods of time.