Inspire health. Serve with compassion. Be the difference.
Job Summary
Provides patient care, education, and guidance via phone by assessing symptoms, determining the appropriate level of care, and offering evidence-based advice through symptom-based triage guidelines. Ensures timely, safe, and effective care for patients of all ages while supporting care coordination such as appointment scheduling. Collaborates with other clinicians, departments, or other members of the multi-disciplinary care team during patient encounters.
Job Description
Essential Functions
- All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.
- Assesses patient's symptoms, needs, or questions through a structured telephone assessment.
- Utilizes clinical guidelines to determine urgency of concern and navigate patients to appropriate care pathways.
- Provides education, home-care instructions, or follow-up recommendations per departmental processes and guidelines.
- Schedules appointments for patients
- Maintains thorough, accurate documentation of patient assessment and recommendations.
- Collaborates with clinicians or other members of the multi-disciplinary care team
- Performs other duties as assigned.
Supervisory/Management Responsibilities
- This is a non-management job that will report to a supervisor, manager, director or executive.
Minimum Requirements
- Education - Associate degree in Nursing. Bachelor's degree in Nursing preferred
- Experience - Two (2) years in Acute Care Nursing. Experience with Schmitt-Thompson guidelines or Telephone Triage experience preferred
In Lieu Of
Required Certifications, Registrations, Licenses
- Holds a current RN compact/multistate license recognized by the NCSBN Compact State or is licensed to practice as an RN in the state the team member is working.
- Certified in nursing specialty - Preferred
Knowledge, Skills and Abilities
- Communication skills
- Critical thinking skills
- Problem-solving skills
Work Shift
Variable (United States of America)
Location
Greenville Memorial Hospital
Facility
Corporate
Department
Telephone Triage
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.