Townsen Memorial Hospital - West is looking for a full-time Quality Coordinator to join our team! SUMMARY: The Quality Registered Nurse is responsible for leading clinical quality, patient safety, and performance improvement initiatives across the organization. This role applies clinical nursing expertise to evaluate care delivery, identify opportunities for improvement, and support evidence-based practice changes. The Quality Nurse participates in clinical data analysis, review of patient care concerns and complaints, regulatory compliance activities, and development of corrective action plans. This role serves as a clinical resource to interdisciplinary teams to ensure high-quality, safe, and compliant patient care. Current, active, unrestricted Registered Nurse (RN) license issued by the State of Texas required.
ESSENTIAL FUNCTIONS:
- Apply clinical nursing knowledge to evaluate quality of care, patient outcomes, and safety events
- Review and analyze patient complaints, adverse events, and clinical quality indicators to identify contributing factors
- Conduct clinical data analysis to identify trends, gaps in care, and opportunities for performance improvement
- Collaborate with physicians, nursing leadership, and interdisciplinary teams to develop and implement corrective action plans
- Support and participate in root cause analyses (RCA), failure mode analyses (FMEA), and other patient safety investigations
- Monitor clinical compliance with evidence-based standards, regulatory requirements, and organizational policies
- Assist in development and revision of clinical protocols, policies, and nursing practice standards
- Participate in patient safety rounds, chart reviews, and clinical audits as needed
- Provide education and coaching to clinical staff related to quality improvement, documentation, and patient safety practices
- Support accreditation and regulatory survey readiness with a clinical focus
- Prepare clinical quality reports and present findings to leadership and quality committees
- Participate in hospital quality committees, performance improvement teams, and patient safety initiatives
KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong clinical nursing knowledge with ability to interpret patient care processes and outcomes
- Understanding of healthcare quality frameworks (e.g., CMS, TJC, AHRQ, patient safety standards)
- Ability to analyze clinical data and translate findings into actionable improvement strategies
- Strong critical thinking and problem-solving skills in complex clinical environments
- Effective communication skills with clinical and non-clinical stakeholders
- Knowledge of regulatory and accreditation standards related to patient care quality and safety
- Ability to lead or participate in multidisciplinary quality improvement initiatives
- Strong organizational skills and ability to manage multiple priorities and deadlines
- Proficiency in Microsoft Office Suite and quality/data reporting tools
EDUCATION AND EXPERIENCE:
- Associates Degree in Nursing
- Registered Nurse in the State of Texas
- Two (2) years of acute care clinical experience
- Basic Life Support certified
BENEFITS: - 3 Medical Plans
- 2 Dental Plans
- 2 Vision Plan
- Employee Assistance Programs
- Short and Long Term Disability Plans
- Basic Life and Voluntary Insurance Plans with AD&D
- 401(k) with a 2-year vesting
- PTO + Holidays
Please visit our website for more information: Townsen Memorial Hospital is an accredited network of facilities with an emphasis on emergency care, outpatient surgery, and diagnostics and imaging. Our core mission is to provide compassionate, evidence-based patient care to those we serve. At Townsen Memorial, we encompass diversity, dignity, and inclusiveness as a reflection of our core values. Townsen Memorial is committed to driving cutting edge healthcare to our patients, our communities and each other. Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Employment for this position is contingent upon the successful completion of a background check and drug screening.
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