Registered/Certified Medical Assistant | Extended Care Clinic

About Us

The Good Shepherd Community Clinic Inc. is building healthy people through whole-patient wellness and trauma-informed care. Our proactive focus and integrated approach to caring for the whole person allows the GSCC to provide quality and affordable health dental and pharmaceutical care to thousands of patients each year regardless of socio-economic or insurance status.

Good Shepherd team members are passionate about making a difference in our patients lives. We are a driven, focused, innovative, hardworking, respectful team committed to working as one to improve the lives of our patients.

Mission

The GSCC exists so that the working poor and others who lack healthcare access receive quality care and improved health outcomes.

Vision

To show the world what care should feel like

Core Values

• Connection
• Ownership
• Position

Overview

We are seeking a compassionate and skilled Medical Assistant to join our healthcare team at our Extended Hours Clinic. This position is essential in supporting patient care by performing clinical and administrative tasks, ensuring efficient operations, and maintaining a patient-centered environment. The ideal candidate will be organized, proactive, and passionate about providing quality healthcare to diverse patient populations.

Schedule

Two-week rotating schedule:

• Week 1: Three 12-hour weekday shifts (36 hours)
• Week 2: Two 12-hour weekday shifts plus 6 hours Saturday and 6 hours Sunday (36 hours) Rotation repeats every two weeks.

Key Responsibilities

• Exceptional Customer Service
• Communicate and work effectively with people of varying backgrounds, healthcare professionals, and support staff at all levels.
• Maintain respect and regard for the dignity of all patients and their families/caregivers.
• EHR Inbox Management: Process inbox messages in a timely manner.
• Phone Messages and Telephone Encounters: Return messages and relay pertinent information to patients or other entities as needed.
• Visit Preparation: Prepare patients for medical procedures and assist with procedures.
• Clean and sanitize rooms after each patient.
• Patient Care within Scope of Practice: Conduct comprehensive assessments of patients health and psychosocial needs and develop collaborative treatment plans with patients and their family or caregivers and the healthcare team.
• Record all interventions, phone, email, in-person, in patient charts and compile and produce reports on service delivery and outcomes.
• Work with the RN Care Team Director and Clinical Operations Director to obtain data for outcome measurement reporting.
• Report patient progress in patient files and to medical staff.
• Perform basic laboratory and point-of-care testing.
• Maintain patient medical records and work with providers to send medication refills to the appropriate pharmacy.
• Provide care to patients from newborns to geriatrics, including womens health, OB, immunizations, and more.
• Communicate relevant information to various departments to maintain continuity of care.
• Stay up to date with immunization changes.
• Obtain vital signs, including manual blood pressure, and perform screenings/measurements.
• Provide patient education as needed.

Personal Specifications

• Knowledge and Experience: Have a current Medical Assistant Certification or must be willing to obtain within 90 days of hire.
• High level of problem-solving and critical thinking skills.
• Excellent computer skills required for internal communications.
• Ability to work independently as well as part of a team.
• Behaviors:
• Respect for all individuals, seeing value in all people.
• Ability to work closely and collaboratively with team members.
• Positive attitude and ability to perform duties independently with minimal supervision.
• Demonstrates initiative and promotes teamwork with staff members.
• Works well with supervisors and others in positions of authority.
• Consistently demonstrates the ability to recognize and manage priorities.
• Ability to manage multiple projects to conclusion.
• Attributes:
• A high degree of personal and professional discretion and integrity.
• Excellent interpersonal and conflict resolution skills.
• Attention to detail and strong problem-solving skills.
• Strong supervisory and leadership abilities.
• Self-starter with excellent organizational and time management skills.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Maintains a well-groomed appearance and work area.

Compensation

$15.00 - $21.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Good Shepherd Community Clinic Inc. has grown from the original Tuesday night volunteer clinic in a small rental house, only treating 85 patients, to a full-time comprehensive Community Health Center caring for more than 9,600 medical and dental patients.

Today, our vision is to transform healthcare delivery by empowering each other, inspiring change, and building healthy people. The GSCC Team is committed to promoting patient wellness with an emphasis on prevention as well as education on important health factors like nutrition, disease self-management, and physical activity. Evidence of this commitment to build healthy people can be seen in the way we practice.