Description

Providence is calling for Regional Virtual Care Program Manager - Remote

Advances in clinical care delivery and technology have made it possible to provide exceptional care beyond traditional settings through virtual care. In response to market pressures - particularly provider shortages and opportunities for economies of scale - healthcare continues to shift toward virtual care delivery.

To meet this demand, teams across the Providence footprint must develop and implement market-specific virtual care solutions that address complex compliance, billing, and legal requirements. Stakeholders need a single point of contact to guide them through available resources, support service establishment, and connect them with additional expertise. This position is accountable for supporting Regional Virtual Care across the health system.

The Regional Virtual Care Program Manager (non-RN) for Virtual Care & Digital Health (VCDH) leads regional virtual care support and program management in alignment with Providence''s 2030 strategy to deliver innovative, future-focused care. This role is the primary contact for regional stakeholders establishing new virtual care clinical services, guiding solution development and implementation while ensuring alignment with enterprise strategy, regulatory requirements, and operational standards.

Serving as a connector across teams, the Regional Virtual Care Program Manager translates local needs into virtual care solutions that support compliance, billing, and legal requirements. The role also provides operational and technical implementation guidance, ranging from consultative support to full project implementation.

Success in this role requires strong collaboration, leadership, communication, program development, advocacy, project management, organization, systems thinking, and the ability to navigate complex environments while driving execution and maintaining quality, efficiency, and financial stewardship. The role also serves as a consultant, manages Regional Virtual Care clinical service records, partners with sites on virtual care technology solutions, and acts as VCDH''s main point of contact for regional virtual care services.

Essential Functions:

1. New Regional Virtual Care Service Development

2. System Meeting Facilitation for New Regional Virtual Care Service(s)

3. Manage System of Record and Reporting

4. Program Portfolio and Performance Management

Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required qualifications:

• Bachelor's Degree in Healthcare, Business, Science or other related areas or an equivalent combination of education and experience

• 5 years of Healthcare and/or business experience, preferably in roles representing a broad range of healthcare management experiences with progressively increasing responsibility. Demonstrated experience in strategy, portfolio, program, project management, operations, business planning, and/or analysis.

• 2 years of experience in healthcare billing, primarily professional billing. Experience with Epic.

Preferred qualifications:

• Master's Degree in Healthcare, Business, or a related field or an equivalent combination of education and experience

• Coursework/Training: Project Management and/or Project Management Professional or equivalent combination of education and experience

• Coursework/Training: Lean/Six Sigma training or equivalent education/experience.

• Project Management Certification within 2 years of hire

• Lean certification within 2 years of hire

• CAP certification within 2 years of hire

• Other Change Management Certifications within 2 years of hire

• 3 years of Operating as part of a large matrixed healthcare delivery system.

• 3 years of Change management, facilitation, and project management experience with complex multi-regional initiatives involving a large number of stakeholders with diverse interests.

Salary Range by Location:

• California: All Southern California - Except Bakersfield: Min: $50.32, Max: $79.45

• Montana: Except Great Falls: Min: $38.86, Max: $61.36

• Montana: Great Falls: Min: $36.82, Max: $58.13

• Oregon: Portland Service Area: Min: $48.27, Max: $76.22

• Washington: Western : Min: $50.32, Max: $79.45

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate''s placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 450279 Company: Providence Jobs Job Category: Clinical Administration Job Function: Clinical Support Job Schedule: Full time Job Shift: Day Career Track: Clinical Professional Department: 4007 SS TELE PROG ADM 2 Address: OR Portland 4400 NE Halsey St Work Location: Providence Health Plaza (HR) Bldg 2-Portland Workplace Type: Remote Pay Range: $see posting - $see posting The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.