Regional Vice President, All-Inclusive, CALA

POSITION SUMMARY

The Regional Vice President, All-Inclusive is the senior executive accountable for defining and leading Marriott International's all-inclusive strategy, operating model, and portfolio performance across CALA. Reporting to the President, CALA, this role provides enterprise leadership for the region's all-inclusive organization and hotels, with full accountability for operational excellence, business results, profitable growth, and the consistent delivery of distinctive guest and brand experiences. The Regional Vice President sets strategic direction, establishes performance expectations, and mobilizes General Managers, Executive Committee leaders, and continent teams to optimize revenue, profitability, owner returns, Food & Beverage performance, service quality, and organizational capability. As the senior advocate for the all-inclusive business, this leader shapes portfolio priorities, strengthens operating discipline, enables growth and innovation, and ensures rigorous execution across current and future all-inclusive properties throughout CALA.

The role serves as the business-platform leader for Marriott International's all-inclusive portfolio in CALA, with responsibility for shaping the multi-brand value proposition, evolving the end-to-end resort experience, strengthening Marriott Bonvoy contribution, and influencing development, design, capital deployment, commercial strategy, and enterprise capabilities required for sustainable growth.

EXPECTED CONTRIBUTIONS

The Regional Vice President, All-Inclusive for CALA is the senior business leader accountable for the strategy, growth, operational performance, and financial results of Marriott International's all-inclusive portfolio across the region. This leader advances the company's all-inclusive mission, strengthens the operating platform, and maximizes long-term value for Marriott International, owners, associates, guests, and other stakeholders.

Serving as the primary enterprise interface for the all-inclusive business, the Regional Vice President ensures alignment and execution across Operations, Brand, Development, Global Design, Sales, Revenue Management, Finance, Human Resources, Information Technology, and other global and continent disciplines.

The Regional Vice President also shapes the evolution of Marriott's multi-brand all-inclusive proposition, ensuring that each brand extension has a clearly differentiated guest promise, fit-for-purpose operating model, compelling owner proposition, and scalable path to growth.

The Regional Vice President, All-Inclusive drives business performance and growth by:

Drive financial performance and portfolio profitability: Deliver revenue, EBITDA, GOP, flow-through, and owner-return targets; rigorously review forecasts, budgets, business plans, and balanced-scorecard results; exercise disciplined stewardship of CALA, Americas, and headquarters resources; and hold full profit-and-loss accountability for the area of responsibility.

Lead all-inclusive resort operations: Establish operating priorities and ensure disciplined execution across Rooms, Food & Beverage, Entertainment, Spa, Recreation, Guest Services, Water Sports, and other resort functions, consistently delivering performance measures and goals across the CALA portfolio.

Deliver exceptional guest and brand experiences: Drive guest satisfaction, loyalty, quality, and online reputation metrics; oversee effective guest-recovery strategies; and ensure each all-inclusive brand extension operates effectively with clear differentiation and consistent delivery of its brand promise.

Advance Food & Beverage excellence: Strengthen quality, consistency, innovation, and profitability across culinary concepts and beverage programs, positioning Food & Beverage as a defining component of the all-inclusive guest experience and commercial strategy.

Lead and develop General Managers and senior talent: Recruit, select, coach, evaluate, and hold General Managers accountable for results; conduct rigorous talent reviews; strengthen leadership capability; and build robust succession pipelines for the all-inclusive organization.

Build strategic owner and developer partnerships: Establish trusted relationships with prospective and current owners; lead business reviews and strategic planning; align on performance priorities; and guide investment, renovation, contractual, and long-term value-creation discussions.

Accelerate portfolio growth and lead openings and transitions: Execute Marriott International's all-inclusive growth strategy; support new-build openings, brand conversions, and resort repositioning; and coordinate Development, Global Design, Brand, and Operations to deliver successful, on-brand transitions.

Optimize labor, productivity, and organizational effectiveness: Align workforce strategies with business demand, control labor costs, improve productivity and service delivery, deploy resources against the highest priorities, and ensure compliance with Marriott International policies, standards, contractual obligations, and governance requirements.

Direct capital planning and asset performance: Establish long-range capital priorities, evaluate and sequence renovation and asset-enhancement projects, and ensure the physical product remains competitive, brand-aligned, and capable of supporting sustainable financial performance.

Leverage commercial engines and enterprise capabilities: Activate Marriott International's sales, distribution, marketing, and revenue management platforms to strengthen demand, market positioning, and financial results; identify and resolve technology needs; and ensure scalable systems and capabilities support near-, medium-, and long-term growth.

Protect the brand and manage enterprise risk: Safeguard brand integrity across all business processes, including Development and Global Design; maintain quality and compliance standards; and provide executive leadership for safety, security, crisis management, business continuity, and other material operating risks.

Represent and influence the enterprise: Serve as the face of Marriott International's all-inclusive business with owners, developers, partners, and internal and external stakeholders, while providing leadership and guidance in the development and implementation of corporate, continent, and all-inclusive strategies and initiatives.

Lead brand strategy and experience innovation: Continuously evolve Marriott International's all-inclusive value proposition through innovation in resort programming, culinary and beverage experiences, wellness, entertainment, family offerings, luxury experiences, destination connection, and emerging guest trends.

Govern the multi-brand all-inclusive portfolio: Establish and govern the positioning and operating model of all-inclusive brand extensions, ensuring clear differentiation, owner understanding, growth readiness, and consistent delivery of each brand promise.

Maximize Marriott Bonvoy contribution: Partner with Global Brand and Loyalty teams to increase member acquisition, enrollment, elite recognition, member engagement, loyalty-driven revenue, and guest retention across the portfolio.

Direct the resort experience ecosystem: Set expectations for entertainment, recreation, wellness, family programming, sports, guest activation, and destination-led experiences as core drivers of differentiation, preference, and loyalty.

Own all-inclusive commercial outcomes: Influence package architecture, pricing strategy, revenue optimization, market positioning, distribution mix, demand generation, and channel strategy to improve profitable revenue and owner returns.

Influence projects from feasibility through stabilization: Serve as the senior operational and experience advisor during feasibility, concept validation, design, pre-opening, conversion, repositioning, opening, and post-opening stabilization.

Shape pipeline priorities: Partner with Development and Global Growth leaders to identify, evaluate, and prioritize all-inclusive opportunities that fit Marriott International's brand, market, operating, and return expectations.

KEY RESPONSIBILITIES

• Translate the CALA all-inclusive strategy into clear annual priorities, decision frameworks, and operating expectations for General Managers and continent discipline leaders.
• Establish a disciplined portfolio-management cadence, including performance reviews, operating forums, and follow-up mechanisms that drive accountability and timely action.
• Chair cross-functional governance across Operations, Brand, Finance, Human Resources, Sales, Revenue Management, Development, Global Design, and Technology to resolve trade-offs and accelerate execution.
• Identify performance gaps and emerging risks through portfolio analytics, determine the required interventions, and hold leaders accountable for corrective action and sustained improvement.
• Set the executive engagement strategy for priority owners and developers, ensuring consistent communication, transparent performance dialogue, and coordinated responses across Marriott International.
• Serve as the executive escalation point for complex owner, contractual, design, development, or property matters, coordinating enterprise expertise and driving timely resolution.
• Define leadership expectations for General Managers, calibrate performance across the portfolio, and make timely decisions regarding appointments, development actions, mobility, and succession readiness.
• Maintain clear escalation protocols for material operational, financial, reputational, labor, safety, and owner risks, ensuring appropriate visibility and coordinated action by CALA and global leadership.
• Shape the all-inclusive organizational model, clarify roles and decision rights, and ensure the leadership structure and capabilities evolve with portfolio growth and business complexity.
• Govern major investment and resource-allocation decisions through rigorous business cases, clear return thresholds, and disciplined prioritization across the portfolio.
• Establish common operating disciplines, management routines, and knowledge-sharing practices that enable consistency, agility, and replication of best practices across properties.
• Provide the President, CALA, and senior stakeholders with concise, decision-ready insights on portfolio performance, strategic choices, material risks, and opportunities requiring enterprise support.
• Define an annual multi-brand all-inclusive portfolio plan covering brand differentiation, experience innovation, commercial priorities, Bonvoy contribution, owner value creation, operational performance, openings, and capability building.
• Establish portfolio-level experience standards and governance for entertainment, recreation, wellness, family programming, destination connection, culinary and beverage concepts, and other signature resort experiences.
• Partner with Loyalty and hotel teams to establish measurable expectations for Bonvoy enrollment, member contribution, elite recognition, member satisfaction, and retention.
• Lead commercial performance reviews that integrate pricing, package architecture, channel mix, group strategy, distribution, demand generation, ancillary revenue, and total resort profitability.
• Provide early-stage operational, guest-experience, and financial input to feasibility, design, programming, amenity planning, operating models, and pro forma assumptions for new projects and conversions.
• Lead executive-level resolution of significant owner performance, investment, contractual, design, and operating-model matters, while maintaining transparent alignment on required actions and decision rights.
• Create a formal post-opening and post-conversion stabilization process with clear readiness gates, leadership accountability, performance milestones, and escalation triggers.

MEASURES OF SUCCESS

• Business and owner value: Revenue, RevPAR Index where applicable, EBITDA, GOP, flow-through, total resort profitability, owner returns, forecast accuracy, and capital-return performance.
• Guest, brand, and loyalty: Guest satisfaction, quality assurance, online reputation, brand-standard execution, Bonvoy enrollment and contribution, elite recognition, and member satisfaction.
• Growth and transitions: Pipeline progression, opening and conversion readiness, on-time stabilization, brand-fit execution, and performance against approved business cases.
• Food & Beverage and resort experience: F&B quality and profitability, outlet and concept performance, entertainment and programming effectiveness, ancillary revenue, and guest participation.
• Talent and organization: GM and senior-leader succession coverage, leadership retention, engagement, mobility, development progress, and critical capability readiness.
• Risk and governance: Closure of material operational, safety, labor, contractual, owner, reputational, and compliance actions within agreed timelines.

CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE DESIRED

Required

• 15+ years of progressive business leadership experience.
• 10+ years of lodging industry experience.
• Multilingual capability preferred; English required, Spanish preferred.

Preferred Experience

• Executive experience leading a multi-brand, multi-property all-inclusive or resort portfolio with direct accountability for operations, commercial performance, owners, talent, and growth.
• Demonstrated experience influencing development, feasibility, design, openings, conversions, repositionings, and post-opening stabilization.
• Experience integrating loyalty, commercial, brand, digital, and technology capabilities into resort performance and guest-experience strategies.

Skills and Knowledge

• Driving multi-unit financial performance, portfolio profitability, and sustainable owner returns.
• Translating enterprise strategy into clear portfolio priorities, operating plans, and measurable results.
• Leading high-performing, multi-property resort operations and senior leadership teams.
• Mobilizing large, diverse teams and influencing outcomes across a complex, matrixed organization.
• Navigating competitive and culturally diverse lodging markets across CALA.
• Delivering strong financial results together with sustained guest satisfaction, associate engagement, and service quality.
• Deep expertise in all-inclusive resort operations, supported by strong commercial and financial acumen.
• Global mindset with the cultural agility to lead effectively across diverse markets, ownership models, and operating environments.
• Strong command of revenue management, sales, marketing, distribution, and demand-generation strategies.
• Advanced analytical judgment, enterprise perspective, and the ability to make timely decisions in complex and ambiguous situations.
• Proven ability to select, coach, develop, evaluate, and retain high-performing General Managers and senior leaders.
• Ability to convert business strategy into clear governance, operating priorities, performance expectations, and accountable execution.
• Strong financial planning, forecasting, capital-allocation, and profit-and-loss management capability.
• Executive-level communication and presentation skills, with the ability to provide concise, decision-ready insights to senior stakeholders.
• Demonstrated credibility in owner, developer, and stakeholder relations, including complex issue resolution and value-creation discussions.
• Exceptional influencing, consensus-building, and negotiation skills across owners, executives, and cross-functional partners.
• Proven ability to lead organizational change, align stakeholders, and sustain adoption across a geographically dispersed portfolio.
• Strong guest, associate, and labor-relations judgment, with the ability to balance service, engagement, productivity, and risk.
• Proven success in strategic talent management, succession planning, organizational design, and workforce decisions that support growth and business performance.
• Demonstrated ability to shape differentiated multi-brand resort propositions and convert brand strategy into scalable operating and experience models.
• Strong understanding of loyalty economics, member experience, package pricing, total-resort revenue management, ancillary revenue, and all-inclusive distribution dynamics.
• Credibility in evaluating resort programming, entertainment, wellness, recreation, culinary concepts, and destination experiences as strategic business drivers.

Education and Certification

• Bachelor's degree in a related field.
• Graduate degree preferred, such as an MBA or another relevant advanced degree.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott Headquarters (HQ) supports a hybrid work environment that helps associates Be Connected. HQ based roles are generally hybrid and require regular in-office presence at the assigned location, including for candidates who live within commuting distance of HQ for a role listed as remote. Remote roles will be clearly identified in the job posting.