Regional Services Sales Manager - Mack Trucks

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

The Regional Services Sales Manager (RSSM) serves as the commercial leader for connected vehicle services, solutions, and service contracts within the assigned region. In this new role, the RSSM oversees all aspects of services sales, acting as the primary interface between the organization, dealers, and customers on all sales activities relating to Service and Solutions sales.

Based in the field, the RSSM works collaboratively with the Mack Trucks Regional Team and the Services and Service Contract development teams to drive the successful deployment of new offerings and contribute to the enhancement of existing solutions, ultimately delivering measurable sales outcomes.

The RSSM plays a key role in fostering strong relationships with dealers and customers, promoting long-term loyalty to Mack Trucks through the activation of Mack services and solutions. As the regional subject matter expert for all offers, the RSSM drives sales while supporting dealers' efforts ensuring consistent and high-value customer experience across the region.

Core Responsibilities:

• As a member of Mack Trucks' regional team, serves as the commercial lead for the connected services and solutions portfolio for the region.
• Develop actionable and measurable regional plans with dealers to achieve targeted goals.
• Develop and execute strategies to increase sales of service contracts, connected services, and aftermarket solutions across assigned markets.
• Achieve revenue, penetration, and market share targets for services and solutions.
• Deliver compelling solution presentations that clearly demonstrate ROI in uptime, productivity, safety, and total cost of ownership.
• Collaborate with regional sales teams to ensure alignment of truck sales with bundled service and solutions offerings.
• Track usage, adoption, and performance metrics to ensure customer satisfaction and renewal.
• Provide market feedback to product and solutions teams to support continuous improvement.
• Manage sales performance, pipeline activity, and service contract penetration rates.
• Provide regular reporting and insights to management on opportunities, risks, and market trends.
• Conduct customer visits or events and ensure collaborative execution of the brand strategies to sell services, solutions, and service contracts through the dealer network.
• Supports MTNA's efforts on conquest and targeted customers by team selling and bundling truck sales with service and solution offerings.
• Ensures adherence to established policies, procedures, and budgets.
• Maintains good customer and dealer relations.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Education and Experience Required:

• BA/BS degree in Business, Marketing or Technology or related field.
• 5+ years of progressive experience in telematics-based services, or service contract sales
• Experience as a change agent or innovator in a sales management role
• Appropriate expertise in sales/marketing, strategic forecasting/planning and implementation
• Displayed problem solving and customer service skills
• Proven excellent verbal and written communication skills
• Proven ability to develop and implement sales strategies
• Fluency in reading, writing and speaking English

Required Competencies and Skills:

• Customer focus: Establishes relationships with customers and colleagues and gains trust and respect
• Integrity and Trust: Widely trusted and seen as a direct, truthful individual who keeps confidences and admits mistakes.
• Learning on the fly: Learns quickly when facing new problems and is a relentless and versatile learner, open to change. Quickly grasps the essence and the underlying structure of anything
• Perseverance: Pursues everything with energy, drive, and a need to finish, especially in the face of resistance or setbacks
• Drive for Results: Exceeds goals and is constantly and consistently a top performer who pushes self and others for results. Builds an accountable culture within their team
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates: building partnerships and working collaboratively with others to meet shared objectives.
• Be a leader that leads with passion, performs with purpose and transform with vision.

Other Requirements:

• Location: United States, Southeast Region.
• Reports to: Region Vice President, Southeast.
• This position requires frequent travel.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $128,300.00 - $158,400.00 annually, and where applicable, bonus eligible.  The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today's challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Mack Trucks is part of Volvo Group. Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as "The American Truck You Can Count On," thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.