Regional Personal Training Manager

Benefits --------

Bonus based on performance Competitive salary Employee discounts Health insurance Opportunity for advancement Paid time off Relocation bonus Training & development

Overview --------

The Regional Personal Training Manager (RPTM) is the manager and leader of the Personal Training Departments in selected locations. Your responsibilities include leading the Personal Training team and partnering with the gym General Manager, Regional Group Fitness Director, and Regional Director of Operations to drive growth for the personal training department and increase overall revenue of the business. The Regional Personal Training Manager is responsible for ensuring an excellent training experience for all members while growing the personal training business at designated locations.

Responsibilities ----------------

### Oversee and Supervise

• Oversee and supervise all Personal Training Managers within your district. Maximum of 5 clubs
• Hire, train, and develop Personal Training Managers for all locations

### Achieve and Exceed KPIs

• Achieve and exceed the Company KPIs (Key Performance Indicators)
• Maintain and enhance to track and evaluate client sessions, session package status, expiration of packages, and renewals, and coordinate lead flow management

### Ensure Client Satisfaction

• Ensure that programs and operational protocols are in place to ensure the achievement of client satisfaction
• Lead and educate the team and provide leadership to reinforce the contributions in which Personal Training delivers to provide greater client engagement and retention

### Maintain a Safe and Productive Environment

• Maintain a safe, productive, and inviting exercise environment for employees, members, and guests
• Audit day-to-day functions of the personal training staff
• Continuously monitor the PT business and financial results and develop meaningful action plans to improve performance of the business

### Model Team Expectations

• Model team expectations by interacting and observing team members, checking the details of member experiences, making recommendations, and proactively solving problems

### Ensure Certifications and Compliance

• Ensure that the Team has current and up-to-date Personal Training certifications
• Assist in the implementation and promotion efforts as they pertain to upcoming club events

### Other Job Duties

• Other job duties as assigned

Financial Performance and Sales ------------------------------

### Direct Financial Responsibility

• Directly responsible for the departments financial performance through your personal production as well as the performance of your Managers and trainers
• Directly responsible for achieving your personal and departmental monthly revenue goals

### Sales Strategy and Performance

• Conduct monthly trainings with your regions trainers to ensure Fit Fusion standard is being upheld
• Conduct weekly meetings to oversee systems and procedures passed down by the Executive team
• Partner directly with the GM to ensure that the membership team is booking CrunchONE Kickoffs effectively and that all MSRs are building value in the service at a high level
• Ensure that there is consistent inspection, coaching, and accountability of all trainers performing Kickoffs to ensure conversion success
• Ensure that PT Labor expenses never exceed budget without prior written approval from the VP of PT by managing schedules and ensuring a high ROI on trainer non-session activities

### Team and People Management

• Responsible for the ongoing recruitment, hiring, and onboarding of Personal Trainer Managers and PT team if needed to ensure that staffing levels are conducive to the growth of the department
• Responsible for completing all onboarding tasks for all newly hired Personal Trainer Managers
• Develop a high-performing team through consistent coaching, accountability, and development
• Effectively communicate all department and/or club initiatives, standards, and directives
• Provides input and participates in performance assessment and separation processes for Personal Trainers in partnership with HR and Management
• Establishes and develops a collaborative and results-focused Personal Training Team
• Creates a positive and healthy workplace environment that provides opportunities for staff advancement
• Successfully audits payrolls for all Personal Trainers and Personal Training Managers in a timely manner
• Work in tandem with RD, O, GFC to ensure cohesiveness amongst all departments
• Ensure all onboarding processes are being completed effectively and efficiently

Requirements ------------

### Education and Certification

• A related University degree in Exercise Science, Exercise Physiology, or Kinesiology, or equivalent experience strongly preferred
• Current nationally recognized personal training certification required

### Experience

• 5 years related sales experience
• 5 years experience in the fitness industry
• 3 years of leadership and people management experience, including proven success in leading, coaching, and motivating teams and individuals to achieve goals and objectives

### Skills and Characteristics

• Demonstrated ability to motivate and influence all levels of the organization
• Current CPR & First Aid are required and must be maintained through employment
• Ability to create and sustain a culture of service-focused on hospitality, caring, welcoming, and fun
• Passion for fitness
• Demonstrated knowledge of fitness equipment and wellness strategies
• Strong communication, oral, and written interpersonal, and relationship-building skills
• Strong MS Office software skills with an ability to adapt learning to incorporate new technologies

### Travel Requirements

• Ability to travel extensively, travel over 50 to multiple Crunch locations in the Fit Fusion network

Skills and Special Characteristics --------------------------------

### Business Acumen

• Fosters knowledge in policies, practices, trends, and information affecting the business and/or industry
• The ability to make good judgments and quick decisions

### Sales Strategy Development

• Quantifies and prioritizes available opportunities for achieving sales performance objectives
• Identifies future sales-related trends, creates clear action plans for achieving results, and adapts strategy to changing conditions

### Managing Performance

• The ability to take responsibility for ones own or ones employees performance by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly

### Coaching & Development

• Provides feedback, instruction, and development guidance to help others excel in their current or future job responsibilities
• Plans and supports the development of individual skills and abilities
• Provides timely guidance to help others strengthen specific knowledge, skill areas needed to accomplish a task or solve a problem

### Teamwork

• Actively participates and fosters an environment that sustains a collaborative approach to working with others

### Customer Service Orientation

• Listens and responds effectively to customer questions
• Resolves customer problems to the customers satisfaction
• Respects all internal and external customers
• Uses a team approach when dealing with customers
• Follows up to evaluate customer satisfaction
• Commits to exceeding customer expectations

### Communication Skills

• Conveys information accurately, concisely, and compellingly to a variety of audiences
• Adapts communication methods based on the situation

### Technical, Professional, and Product Knowledge

• Demonstrates a satisfactory level of technical and professional skill or knowledge in position-related areas
• Keeps up with current developments and trends in areas of expertise
• Product Knowledge Expertise: The ability to demonstrate in-depth knowledge of how our products and services work, know the ins and outs of the products and services just like a customer who uses them every day would, and acquires and applies this knowledge to accomplish results

Compensation ------------

• $75,000.00 - $160,000.00 per year