Regional Operations Support Manager

Royal Coach Lines, LLC

The Regional Operations Support Manager is a hands-on, field-based operations leader responsible for supporting local teams and directly driving day-to-day execution. This role works in the field with managers and frontline teams to solve problems, complete follow-up actions, reinforce standard processes, and ensure operational needs are addressed quickly. The Manager serves as both a practical doer and a local accountability point for execution, communication, and continuous improvement across assigned service areas.

Key Responsibilities

• Take direct ownership of field-level operational support for assigned locations, including daily issue follow-up, coordination needs, and execution of action items.
• Work side by side with local managers and frontline teams to identify problems, resolve barriers, document needs, and ensure issues are closed out.
• Support facilities-related needs and improvement projects by coordinating work, tracking progress, and helping remove obstacles.
• Actively reinforce operating procedures, service expectations, and compliance practices through regular field presence and hands-on coaching.
• Maintain ownership of open items, drive action plan completion, and provide clear updates to the Regional Operations Support Director and local leadership.
• Complete operational audits, reporting, data collection, and process documentation to support improved execution and accountability.
• Help implement new processes, tools, training, and operating routines within assigned locations by staying involved through rollout and adoption.
• Serve as the field connection between local operations and regional support leadership by escalating risks, sharing trends, and recommending practical improvements.
• Model a responsive, solutions-oriented approach by staying close to work, following through on commitments, and strengthening consistency across the region.
• Perform other assignments to support the New York Region's operational success.

Soft Skills Competencies

• Strong verbal, written, and presentation skills.
• Decision Making, Critical Thinking & Problem Solving.
• Time Management and Organizational Skills.
• Adaptability

Other details:

Salary $90K/yearly

Monday to Friday from 7:30am to 4:30pm

In Person around the Sullivan area + twice a week travel to other locations

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Founded in 1950, Royal Coach serves the Westchester County, New York community with paratransit, school bus, and special education services. Seven years after being founded, Beniamino DiPaolo acquired the company and relocated Royal Coach to Yonkers. The company has grown to being one of the largest school contractors in Westchester County, with longstanding working relationships of over 40 years with the city of Yonkers, the Greenwich Japanese School and the Westchester County Department of Health.