Regional Operations Manager

JOB SUMMARY

The Operations Manager provides day-to-day operational leadership of the market’s project delivery staff, including project managers, superintendents, field engineers, and project administrators/coordinators. Reporting to the Senior Regional Director of Operations, this role serves as the primary operational point of contact and escalation funnel between project teams and regional leadership. The Operations Manager focuses on developing people, enforcing quality and safety standards, driving process improvement, and ensuring consistent project execution in the areas of schedule, quality, and customer experience across all projects within the market. Regional budget and financial accountability reside with the Senior Regional Director of Operations.

Essential Functions:

• Lead and manage the day-to-day activities of operations staff within the market, including project managers, superintendents, field engineers, and project administrators/coordinators.
• Serve as the primary operational point of communication and escalation between project teams and the Senior Regional Director of Operations, including investigation and resolution of challenges as they arise.
• Manage employee development for the market’s operations staff, including performance management, training, onboarding, Individual Development Plans (IDPs), and compliance.
• Provide leadership and guidance to promote the development and operational competency of project managers, superintendents, and other operations roles in the market.
• Develop an operational culture and execution focused on ensuring projects deliver excellence in quality, schedule, and customer experience.
• Implement and enforce quality standards across all projects in the market, ensuring compliance with contract documents, building codes, and regulations.
• Prioritize safety protocols on all construction sites, ensuring compliance with safety regulations and sharing the company’s unwavering commitment to operating incident- and injury-free.
• Identify and implement process improvements to streamline operations, optimize resource allocation and staffing assignments, and increase productivity across the market.
• Monitor project performance indicators, including schedule, quality, and customer satisfaction, and provide timely reporting, alerts, and recommendations to the Senior Regional Director of Operations on issues that threaten project outcomes.
• Attend Owner-Architect-Contractor (OAC) meetings with project managers and client-owners as needed, ensuring all stakeholders are informed and any concerns are promptly addressed.
• Act as the main point of communication between the field and the office.
• Develop strong and collaborative relationships with clients, subcontractors, and vendors, helping to resolve conflicts, ensuring expectations are being met, and maintaining potential future opportunities.
• Support the Senior Regional Director of Operations with staffing plans, recruiting, and hiring to meet the market’s operational needs.
• Demonstrate leadership in all interactions, initiatives, and relationships that are consistent with the MYCON strategic plan, mission statement, and core values.
• Ability to travel as needed.

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at MYCON.

KNOWLEDGE, SKILLS, and ABILITIES

• Demonstrated experience leading, mentoring, or supervising project teams across both field and office functions preferred.
• Strong leadership, management, and team-building capabilities.
• Working knowledge of construction budgeting and cost control sufficient to monitor project performance and escalate financial risks; regional budget accountability resides with the Senior Regional Director of Operations.
• Proficient in Microsoft Office Suite (e.g., Outlook, Word, Excel, PowerPoint). Ability to learn other functional software, which may include Procore, Bluebeam, etc.
• Ability to manage multiple projects and priorities, consistently meeting or beating deadlines.
• Highly developed communication skills (listening, influence management, consensus development) paired with outstanding presentation skills.
• Excellent interpersonal skills with the ability to build successful and lasting relationships with team members, architects, owners, subcontractors, and municipalities.
• Strong analytical and logic skills with the ability to maintain a high degree of precision on detailed work.
• High energy and self-motivated with a sense of urgency to complete assigned tasks.

MINIMUM REQUIREMENTS

• Bachelor’s Degree in construction management, engineering, or a related field.
• 8+ years of progressive experience in commercial construction operations, including project management and/or field supervision for a General Contractor.

CERTIFICATION/LICENSE/REGISTRATION (please detail):

• OSHA 30
• Valid Driver's License

WORK ENVIRONMENT

The work environment characteristics described here are representative of those employee encounters while performing the listed functions of this job.  While performing the duties of this Job, the employee will at times be in an office and is regularly exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold and extreme heat. The employee is occasionally exposed to toxic or caustic chemicals, risk of electrical shock and risk of vibration. The noise level in the work environment is usually loud. I have read the Job Description and understand the functions and objectives of the position.  I acknowledge all the above.