Regional Operations Manager

Job Title: Regional Operations Manager – Residential SolarLocation: Hicksville NY (In Office)Employment Type: Full-TimeJob SummaryThe Regional Operations Manager oversees all field operations for residential solar projectswithin their designated branch. This role is the primary driver of operational excellence,responsible for leading, hiring, and training high-performing teams of solar installers and servicetechnicians.The Manager ensures every project is completed with maximum quality and efficiency bybridging the gap between the warehouse, project management team, and the job site.Key responsibilities include: Project & Resource Oversight: Coordinating with Project Management and homeowners to build efficient daily schedules that prioritize the most important work and havethe correct team members with the correct equipment going to complete projects in themost efficient schedule possible. Operational Readiness: Managing warehouse organization to ensure all teams departeach morning with accurate job packets, proper equipment, and an actionable plan. Quality Control & Documentation: Performing comprehensive project reviews andenforcing strict site protocols. This includes ensuring all project photos and notes aresubmitted in real-time before teams leave the site to allow for immediate projectdisposition. Performance Leadership: Driving key metrics around production volume and customersatisfaction while ensuring strict adherence to safety rules, punctuality, and workmanshipstandards. Field Team Leadership & Management Be the first one in the office every morning at 5:50 am, prepare and set fieldteams up for success. Directly supervise and mentor regional field teams, including installation crews(roofing, electrical) and service technicians (warranty repairs, systemtroubleshooting, maintenance). Recruit, train, onboard, and performance-manage field personnel andsubcontractors to maintain a high-performing, safety-conscious workforce. Review and approve payroll & time tracking of all direct report field employees Track all Time off requests- Approve and relay to the PM team for effectivescheduling. Daily Scheduling & Appointment Management Oversee daily appointment scheduling, dispatching, and real-time status updatesacross all active installation and service work orders. Ensure field teams update project management software/CRM (Salesforce-FieldService) daily with accurate progress notes, photos, completion status, changeorders, and any issues/delays. Monitor and resolve scheduling conflicts, weather-related adjustments, permittingdelays, or material shortages to minimize downtime and maintain high projectcompletion rates. Actively troubleshoot and problem solve with team members on site to avoid gobacks. Project Oversight & Review Review all active residential solar projects daily to verify scope, quality, feasibility,budget adherence, and timeline progress. Perform detailed project audits including site readiness, installation quality(mounting, wiring, inverter setup, panel alignment), interconnection status, andfinal commissioning. Identify and correct deficiencies early; Collaborate with project coordinators, design/engineering, permitting, and salesteams to resolve bottlenecks and ensure smooth handoffs. Operational Excellence & Process Improvement Drive key metrics: jobs per crew per week, first-time completion rate, serviceticket resolution time, safety incident rate. Implement and enforce standardized field processes, quality checklists, andsafety protocols. Analyze operational data to identify trends, inefficiencies, or training needs;recommend and execute continuous improvement initiatives. Safety, Compliance & Customer Experience Champion a zero-incident safety culture; lead weekly safety toolbox talks andensure all team members complete required certifications. Ensure full compliance with local, state, and federal regulations, utilityinterconnection rules, building codes, and company policies. Serve as an escalation point for field-related customer concerns; partner withcustomer service to maintain high satisfaction and low callbacks. Facilities, Vehicles, & Resource Management Manage regional field labor, material usage budget. Coordinate material procurement, inventory, and logistics to prevent delays. Oversee fleet allocation, organization, maintenance, and safety. Performance Metrics Customer satisfaction score KW per crew per week Cost per panel to install / % of team members hitting RFE First pass yield on inspections / service appointments / installs -% of jobs fail inspection Qualifications & Requirements Experience 5+ years in residential solar operations, with at least 3 years in a supervisory ormanagerial role overseeing field installation and/or service teams. Proven track record managing high-volume residential solar projects (50+installs/year preferred). Technical Knowledge Strong understanding of residential PV systems, including roof-mounted andground-mounted installations, electrical integration, inverters, battery storage,and monitoring platforms. Familiarity with NABCEP guidelines, NEC codes, OSHA standards, and commonpermitting/interconnection processes. Skills Excellent leadership, communication, and team-building skills. Proficiency with solar project management tools (e.g., Salesforce,Enphase/Enlighten, Tesla, Solaredge). Strong organizational and problem-solving abilities; ability to manage multiplepriorities in a fast-paced environment. Data-driven mindset with experience tracking KPIs and driving performanceimprovements. Education & Certifications Bachelor’s degree in construction management, engineering, business, or relatedfield preferred (or equivalent experience). NABCEP PV Installation Professional certification (or willingness to obtain withinfirst year) strongly preferred. Valid driver’s license and clean driving record required.Preferred Attributes Experience in a regional/multi-state operations role. Background managing both new installations and post-PTO service/warranty work. Comfortable with technology and process automation to reduce administrative burden onfield teams.Compensation & Benefits Competitive base salary + bonus Company vehicle or mileage reimbursement Health, dental, vision insurance 401(k) with company match Paid time off and holidays Opportunities for career advancement in a rapidly growing renewable energy companyThis role is ideal for a hands-on, detail-oriented leader who thrives in the field, loves solvingoperational challenges, and is passionate about scaling clean energy adoption through excellentexecution.#vs1

Powered by JazzHR