Regional Operations Manager - Beautiful North Carolina

Great Opportunity for a Regional Operations Manager to join our team ...NOW HIRING an Experienced Waste Industry Leader in Beautiful North Carolina.

The Regional Operations Manager provides support for the efficiency of all operations within the region. Through superior communication relationship building client retention team training & development efforts. The Regional Operations Manager uses conceptual strategic process skills to understand the operations of each division and how to influence leadership to drive change for maximum efficiency. Strategic process improvements are targeted qualified and measured for the success of all operations. This position supports the prospecting efforts for all major potential clients within the municipal sector and works closely with Municipal Marketing to provide guidance and direction for completion of new municipal proposals bids and RFPs. Additionally, expense reduction and revenue increase efforts are closely aligned with annual budget.

ESSENTIAL JOB FUNCTIONS

1. Support Regional Vice President and staff with managing and oversight for region
2. Municipal retention through deploying bench strength when there are operational issues on certain contracts
3. Develop needed processes and procedures as they are identified
4. Support operational projects that focus on increasing productivity and improving service
5. Leverages through strategy assessments planning and cross-functional interaction a high degree of internal and external client satisfaction
6. Drives acquisition and retention of governmental city and county contracts by maintaining critical relationships with elected officials appointed staff and others influencing municipal contract decisions
7. Supports new municipal contract start-up and acquisition transitions
8. Direct DMs on processes and procedures required to be a successful operation. Work to enforce an understanding of how the processes work and how to interpret and react to results
9. Training supervisors on all facets of their responsibilities and helping them to become more organized and effective. Includes education on how to meet P&L goals and understand what drives specific line items and how Division Managers can effect change
10. Accountable for assisting clients and functioning in a consultative industry expert capacity
11. Quantify KPIs for the DMs and help develop improvement plans. Educate DMs on how to interpret data and use to coach drivers
12. Stays directly involved in complaints resolution as expressed by municipal staff and key officials
13. Actively participates in community events and activities where applicable to promote WPs differentiable difference e.g. Local League of Cities Keep America Beautiful affiliates community cleanup events civic associations local charitable organizations
14. Ensure the Regional Safety Program as outlined by RSM is implemented coached and executed and evaluate Division Manager initiatives for sales plans and goals
15. Supplement supervision to help cover vacations in the region

QUALIFICATIONS

Education: BABS degree in business or equivalent field. Related work experience can be substituted for educational requirements.

5 Years of Management or Supervisory work experience within the waste industry with the ability to demonstrate good leadership skills and build teams Demonstrated use of strategic and consultative process improvement skills Superior written and oral communication skills combined with above-average organization, interpersonal, listening, presentation, and problem-solving skills Professional demeanor and adaptability required to change as dictated by situations Proficiency in using an array of software packages including MS Outlook, Word, PPT, and Excel Experienced in developing strategies to increase sales volumes, manage costs, and source potential opportunities through different channels Well-versed in problem-solving, financial/profitability analysis, pricing, and client relationship management Must be prepared for extensive travel within a defined regional territory High degree of autonomy yet team-oriented with the ability to work cross-functionally within a dynamic environment

OTHER JOB RESPONSIBILITIES

Employees in this job classification must attend and participate in corporation-sponsored training courses as assigned. Employees in this job classification are responsible for keeping up to date on current technology as job-appropriate being used by Waste Pro. Any additional job duties that may be assigned by the Supervisor.