Regional Office IT Specialist

Location: Houston, TX
Employment Type: Long-Term Contract

Position Overview

We are seeking a Regional Office IT Specialist for a long-term contract opportunity with our client in Houston, TX. This position will provide technical support, IT infrastructure assistance, and audio-visual (AV) services to employees across multiple office locations.

The ideal candidate will have strong technical troubleshooting skills, experience supporting computer hardware and software, and expertise in AV systems and video conferencing technologies. This role requires a proactive, customer-focused professional who can work independently, collaborate with IT teams, and deliver timely technical solutions.

Key Responsibilities

• Install, configure, maintain, repair, and upgrade desktops, laptops, workstations, and peripheral equipment.

• Troubleshoot and resolve hardware, software, network, and connectivity issues.

• Provide technical support to employees across multiple locations via phone, email, video conferencing, and in person.

• Perform preventative maintenance on IT equipment and network systems.

• Collaborate with corporate IT infrastructure teams on the installation, maintenance, and repair of network and telecommunications equipment.

• Support LAN/WAN environments and troubleshoot network-related issues.

• Install, configure, maintain, and troubleshoot audio-visual (AV) systems in conference rooms, meeting spaces, and corporate facilities.

• Coordinate with AV integration partners to resolve hardware, cabling, programming, and warranty-related issues.

• Assist with AV system design and implementation for office relocations, renovations, and expansions.

• Perform acceptance testing of AV control systems following new installations, modifications, or relocations.

• Develop and maintain standardized AV configurations and support corporate AV technology standards.

• Provide technical support for presentations, company events, and video conferences.

• Train employees on the proper use of AV equipment, conferencing systems, and software applications.

• Maintain accurate IT asset records, equipment inventories, and documentation for technology deployment and disposal.

• Manage and resolve assigned IT service requests and incidents while maintaining established service standards.

• Build and maintain strong working relationships with regional office personnel and management.

• Follow established IT policies, procedures, security requirements, and operational standards.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field and a minimum of 4 years of relevant IT experience. Additional applicable experience may be considered in lieu of a degree.

• Strong technical experience supporting desktops, laptops, workstations, and IT peripheral devices.

• Experience troubleshooting hardware, software, operating systems, and network connectivity issues.

• Working knowledge of LAN/WAN environments and network infrastructure.

• Strong experience installing, maintaining, and troubleshooting audio-visual systems and video conferencing equipment.

• Ability to diagnose and resolve complex technical issues independently.

• Experience providing end-user technical support in a corporate or enterprise environment.

• Proficiency with Microsoft Office applications and standard business software.

• Strong organizational, analytical, and problem-solving skills.

• Excellent written and verbal communication skills with the ability to interact effectively with employees, management, and clients.

• Self-motivated with strong initiative, attention to detail, and the ability to manage multiple priorities.

• Demonstrated commitment to customer service, responsiveness, and timely issue resolution.

Preferred Qualifications

• CompTIA A+ certification.

• Experience supporting enterprise AV systems, integrated conference room technologies, and video conferencing platforms.

• Experience coordinating with third-party AV vendors and technology service providers.

• Familiarity with IT asset management, inventory tracking, and service ticketing systems.

• Experience supporting IT operations across multiple office locations.