Regional Manager - SF Rentals

The John Stewart Company

San Francisco, CA

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JOB DETAILS

SKILLS

Accidental Death and Dismemberment (AD&D), Accounting, Advertising, Affordable Housing, Bond Market, Budgeting, Capital Budgeting, Community Relations, Community and Social Services, Consulting, Contract Processing, Corporate Policies, Cost Control, Cost Estimates, Employee Assistance Plan, Establish Priorities, Federal Laws and Regulations, File Maintenance, Finance, Financial Control, Financial Reporting, Financial Statements, Flexible Spending Accounts, Forecasting, Government, Government Regulations, Healthcare, Home Inspections, Human Resources, Legal, Low-Income Housing Tax Credit (LIHTC), Maintain Compliance, Marketing, Marketing Plan, Microsoft Excel, Microsoft Outlook, Microsoft Word, On Site Support, Operational Control, Operations, Operations Management, Operations Processes, Organizational Skills, Past Due Accounts, Patient Care, People Management, Performance Analysis, Performance Reviews, Physical Demands, Presentation/Verbal Skills, Preventive Medicine, Problem Solving Skills, Procedure Implementation, Property Insurance, Property Management, Purchasing/Procurement, Record Keeping, Regulations, Regulatory Compliance, Reimbursement, Rental Listings, Rentals, Service Delivery, Social Work, Staff Training, Startup, State Laws and Regulations, Time Management

LOCATION

San Francisco, CA

POSTED

3 days ago

Overview

COMPANY SUMMARY:

The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrichthe lives of our residents and employees, while delivering our services cost-effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.

SUMMARY OF THE POSITION:

Under the direction of the Regional Director or Vice President, the Regional Manager is responsible for supervising the daily operations of a portfolio of communities managed by JSCo. The Regional Manager interprets and implements management procedures based on the company policies and procedures, as well as all relevant governmental regulations.

Responsibilities

Employee Management

Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives
Performs timely performance evaluations on employees and assists Property Managers with site-level employees.
Approves all new hires, status changes, and terminations for on-site personnel in coordination with Human Resources and the Regional Vice President.
Compiles comprehensive reports regarding performance of employees.
Responsible for implementation of all laws, regulations and policies regarding fair housing, employment practices, safety rules and all other company policies and procedures

Property Oversite

Financial Accountability (some tasks may be assigned to advanced Property Managers)

Prepares annual operating and capital budgets
Reviews financial statements and reports
Supervises the collection of delinquent resident accounts
Ensures accuracy of accounting/ rent roll reporting
Prepares annual rent increase proposals and other financial worksheets, as may be required by JSCo, owner or regulatory agency.
Assists in the development, implementation and maintenance of internal controls and procedures that provide operation and fiscal control, cost savings, projections, planning, forecasting and effective utilization of assets and properties

Regulatory/Compliance

Ensures compliance with requirements outlined in regulatory agreements, contracts, company policies and procedures and that federal, state and local laws are adhered to at all times.
Reviews new move in files, recertification files and periodically reviews the Waiting List(s). Verifies rent calculation and the documents used.
Responsible for interacting directly with the sponsor and regulatory agencies such as HUD, CHFA, HCD, and TCAC.
Attends meetings requested by regulatory agencies
Responsible for placing appropriate property insurance, as approved by the owner
Develop and implement a marketing plan in accordance with existing Affirmative Fair Marketing Plan, as approved by JSCo.

Marketing/ Vacancy

Conducts regular inspections of property and vacant apartments.
Makes recommendations to improve marketing and leasing effectiveness.
Review traffic reports and keep accurate records to be used as a tool for advertising
Review Marketing/Concession Log to ensure all changes are documented in reference to concessions and resident selection criteria

New Developments

Compile and prepare marketing and lease-up, fit -up, supply budgets
Coordinate start-up of operations including application process, contract and service procurement, staff hiring and training.
Maintain and review s weekly reports to Owner
Develop marketing materials and advertising
Physical Condition
Review wait list to ensure that it is being maintained properly on Boston Post
Walk vacant units to survey rent readiness
Walk grounds to ensure that the highest standards are maintained
Discuss with site manager any current resident issues or maintenance issues
Review recent tenant income certifications for accuracy and timeliness
Review Delinquency report and take applicable action
Manage on-site staff through periodic site visits, scheduled and unscheduled. Utilize consistent verbal and written communications to provide instructions and feedback. Encourage a team environment at all levels.
Coordinate capital improvements
Review maintenance requests to ensure repairs are completed in a timely manner and filed in the maintenance file.

Resident Relations

Supervise resident evictions and assists with investigating complaints. Work closely with legal counsel for the property on all matters pertaining to the property.
Promote harmonious relations among residents, staff vendors, and the community at-large and the on-site social services coordinator.
Assist in the development and implementation of resident activities and property management programs.
Develop and maintain relations with community services agencies and other affordable housing groups in an effort to supplement property management service and future resident base.

Communication and Relationships

Effectively and professionally interacts and communicates with senior management, property managers, other employees, vendors, residents, senior staff, owners, sponsors and clients, public agencies.
Prepare comprehensive and detailed reports for senior management, clients and agencies. Meet with clients on a regular basis and provide written and verbal reports as needed.
Promote harmonious relations among residents, staff, vendors, and the community at-large.

Qualifications

Demonstrated knowledge in the implementation and maintenance of compliance programs, including but not limited to Department of Housing and Urban Development (HUD), Low Income Housing Tax Credits (LIHTC), Tax-Exempt Bonds, California Housing Rehabilitation Program (CHRP), California Housing Finance Agency (CHFA). Assisted Housing Program (AHP) properties and Project-Based Voucher program through the Housing Authority (PBV).
Demonstrated knowledge of applicable local and federal housing laws including Fair Housing and Landlord and Tenant laws required.
Demonstrated ability to support and develop diverse environment.
Able to work in a fast-paced environment with ability to prioritize assignments to meet deadlines.
Demonstrated knowledge of Microsoft Word, Excel and Outlook are essential. Boston Post software knowledge is a plus.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Environment/Requirements

This position interacts with internal and external individuals (employees, managers and government agencies) on a regular basis: in person, phone and email
It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations
Sitting and standing for extended periods of time is necessary
It is necessary for the position to lift heavy boxes of documents and move them to a storage room that may be dusty
It is necessary for the position to drive extensively to various property locations

Benefits-at-a-glance

Benefits for Employees who work 30+ hours/week -

Medical, dental and vision care; preventative medical care paid at 100%.
Vacation leave of up to ten days per year in the first year.
Up to 80 hours of sick time per year.
Flexible Spending Accounts for Health Care and Dependent Care.
Company paid Life AD&D Long Term Disability.
Free, confidential counseling through our Employee Assistance Program.
Commuter benefit program.
Discounts for AT&T and ClassPass.
$100 annual Wellness Reimbursement.
Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).

Benefits for Employees who work less than 30 hours/week -

Free, confidential counseling through our Employee Assistance Program.
Commuter benefit program.
Discounts for AT&T and ClassPass.
$100 annual Wellness Reimbursement.
Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week)
Up to 80 hours of sick time per year.

Equal Opportunity Employer

The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws.

The John Stewart Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative.

California Consumer Privacy Act

Effective January 1, 2020, the California Consumer Privacy Act requires businesses that meet certain minimum threshold requirements to provide a "notice at collection" to applicants for employment who reside in California. The notice at collection describes the categories of personal information to be collected about these California applicants and the purposes for using that personal information. Therefore, we have posted the Company's "Notice At Collection For California Applicants" here. Please review this Notice at your convenience.

Regional Manager - SF Rentals

The John Stewart Company

San Francisco, CA

About the Company

The John Stewart Company

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