The Regional Manager - Eastern US is a member of the Airport Operations leadership team responsible for Porter’s safety, aircraft turn performance, passenger service experience, ground handling, and oversight of business matters and third-party relations at the station.
Duties & Responsibilities:
Accountable for, fosters, and manages relationships with contracted ground handling companies, working closely with them to ensure consistent delivery of the passenger experience and aircraft turn performance to defined safety, reliability, service, commercial, and operational standards.
Actively engages with operations at the check-in counter, at departure gates, and on the ramp to ensure contract ground handlers comply with safety, reliability, and service standards.
Works closely with ground handler management to ensure adequate resources (people and equipment) are planned and assigned to execute the operation.
Monitors ground handler training to ensure it is completed to standard, fully trained employees are assigned to work Porter flights, and that training records are maintained.
Works with the ground handler to ensure ground service equipment (GSE) is properly maintained, safe, and reliable.
Supports the Airport Operations audit plan and ensures ground handlers implement corrective actions to address non-conformances and non-compliance in a timely manner.
Examines and implements operational efficiency initiatives with ground handlers.
Works with various Airport Authorities to protect, defend, and enhance Porter’s interests, and attends all necessary airport meetings.
Conducts regular (weekly) operational metric and business reviews with senior Airport Operations leadership to maintain performance, identify trends for corrective action, and establish/monitor station audit practices for compliance.
Establishes business cases for necessary investments to reach and sustain operational performance.
Is a member of the station startup team to establish new stations and expand the Porter network.
Supports commercial objectives and special assignments related to local Porter business development.
Actively participates in Porter’s Safety Management System (SMS), including reporting hazards and incidents, and promotes the Company’s Safety Policy.
Supports and oversees other stations as needed.
Travels as required, with 50% of time spent in the network inspecting/visiting station
Behavioural Competencies:
Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
People Leadership: Assuming a leadership role in helping others achieve excellent results.
Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.
Qualifications:
Minimum of 7-10 years of relevant industry experience
Ability to hold and maintain a TSA and CBP airport badge
Travel required 50% of the time across multiple jurisdictions and countries
Previous experience in contracts negotiations
Demonstrated ability to prioritize and triage resources
Demonstrated ability to manage change and its effects in a positive way
Ability to speak Spanish is a preferred asset
Demonstrated ability to navigate different viewpoints and interests to come to strong, logical, and business-minded decisions
Post-secondary degree in business or an aviation-related field is considered an asset
Change Management, Communication and/or Codeshare operations experience is considered an asset
Company Description:
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.