Specific Duties and Responsibilities - Directs all property operations within an assigned portfolio and ensures that the Company and/or owners’ financial and business objectives are being achieved.
- Directs and supervises Community Managers and other subordinate Associates and provides motivation and training to all property Associates.
- Assists Community and Service Managers with employee and resident conflict resolution.
- Acts as liaison between Senior Executives and Owners and property management staff.
- Reviews property performance and evaluates marketing, pricing, and financial strategies.
- Prepares and/or oversees preparation for, annual budget, business plans, and re-forecasting budgets throughout the year and ensures financial performance meets budgeted expectations.
- Ensures compliance with Owner and other business reporting, plans, and budgets.
- Oversees customer service function for residents, vendors, owners, and other partners.
- Monitors resident satisfaction and retention.
- Conducts site visits so as to ensure safety and cleanliness and alerts Service team to items that need to be repaired.
- Reviews and approves all Portfolio bonus and commissions.
- Participates as required in meetings with Construction and Development Division members to discuss various property needs and issues.
- Assists Community and Service Managers with Quality Assurance, payroll, accounting, IS, legal, and risk management issues.
- Recruits, hires, trains, motivates, supervises, and evaluates Community Managers and on-site teams.
- Prepares annual operating budgets and ensure actual performance falls within budget parameters.
- Conducts performance and salary reviews as scheduled.
- Ensures compliance with Company policies and procedures.
- Perform physical inspections for loan and other purposes.
- Coordinate and participate in due diligence and pre-acquisition as needed.
- Other duties as assigned in the best interest of the company
Experience & Qualifications |