Regional Health Center Manager

Patient Access Manager

Job Title: Regional Health Center Manager

Department: Clinical Operations

Division: Patient Services

FLSA Class: Exempt

Reports To: Director of Health Center Operations

Supervises: Health Center Managers

Position Summary

The Regional Health Center Manager will manage and operate multiple health centers within the designated region. This position requires a strategic leader who can ensure the delivery of exceptional patient care, optimize operational efficiency, and drive growth and development initiatives. The ideal candidate will possess strong leadership skills, healthcare management experience, and a passion for improving healthcare access and quality.

Job Essential Duties

• Achieving business goals and revenue targets
• Overseeing daily operations, managing budgets, and setting performance objectives
• Recruiting, training, and supporting Health Center managers as well as conducting regular performance appraisals
• Planning, evaluating, and optimizing operations to be efficient and cost-effective
• Ensuring company standards and procedures are followed
• Determine workflows and implement procedures that are efficient and effective
• Assist in the preparation of monthly departmental and project reports
• Participates as a member of the management team in the overall management of the health center sites
• Manages risks by ensuring that all services provided meet quality standards and meet
• all internal and external regulations/guidelines
• Recommend changes to existing policies and new policies regarding patient outreach to improve efficiencies and effectiveness
• Monitor specific aspects of statistical data
• Learn and become familiar with what community partners are available for our patients (food, basic needs, transportation, and insurance)
• Assists with bringing new resources to the community
• Assists with advertising promotions
• Collaborates with community partners
• Attends community partner and collaborative meetings as appropriate for the department

Skills, Knowledge & Abilities

• Excellent listening and interpersonal skills
• Excellent oral and written communication
• Critical/Strategic thinking
• Ability to receive and act upon feedback in a calm, professional manner
• Systems' thinking and process improvement mindset
• Ability to multi-task and prioritize tasks, projects, and demands
• Ability to lead, influence, and work collaboratively with others
• Customer service focuses on impacting the patient experience and employee retention
• Ability to connect with patients/others and help them feel at ease
• Ability to effectively interact with customers, staff, and others even in stressful situations
• Comfortable and adept with technology
• Ability to maintain confidence and demonstrate discretion
• Knowledgeable of medical office workflows for both clinical & non-clinical roles, billing, and staff scheduling

Requirements & Preferences

• Bachelor's degree in a related field preferred
• Note: 5+ years' medical office experience will be accepted instead of Bachelor's degree in addition to other experience requirements
• 3+ years' experience in healthcare management and staff scheduling required
• Certified Medical Office Manager (e.g. CMOM) or similar certification preferred
• Proficiency with Microsoft Office and Excel required
• Experience with HEDIS measures and Joint Commission and other regulatory bodies a plus
• Clinical experience a plus
• Experience with EMR systems, knowledge of clinical portals, and reporting a plus
• Bilingual (Spanish/English) a plus and may be required for certain locations
• Must have a valid Florida Driver License in order to drive to various sites

Physical Demands & Equipment Use

• Physical demands described here must be met by an employee to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is regularly required to drive, sit, use hands or fingers, handle or feel objects, tools, and controls, and talk or hear
• The employee frequently is required to walk, stand, and reach with hands and arms
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• The employee must occasionally lift and/or move up to 25 lbs.
• Must be able to maintain a professional manner, tactful when voicing an opinion (constructive criticism) when necessary, in a manner that would not demean the profession, clinic, and self
• Must have the ability to communicate and establish effective working relationships
• Must be able to coordinate several activities to analyze and resolve problems quickly
• Understands that work can be stressful, and long hours are often required
• This job is not limited to the activities described above and this job description may be amended by management as deemed necessary
• Bachelor's degree in a related field required
• Note: 5+ years' medical office experience will be accepted instead of Bachelor's degree in addition to other experience requirements
• 3+ years' experience in healthcare management and staff scheduling required
• Certified Medical Office Manager (e.g. CMOM) or similar certification preferred
• Proficiency with Microsoft Office and Excel required
• Experience with HEDIS measures and Joint Commission and other regulatory bodies a plus
• Clinical experience a plus
• Experience with EMR systems, knowledge of clinical portals, and reporting a plus
• Bilingual (Spanish/English) a plus and may be required for certain locations
• Must have a valid Florida Driver License in order to drive to various sites

The Regional Health Center Manager will manage and operate multiple health centers within the designated region. This position requires a strategic leader who can ensure the delivery of exceptional patient care, optimize operational efficiency, and drive growth and development initiatives. The ideal candidate will possess strong leadership skills, healthcare management experience, and a passion for improving healthcare access and quality.

MCR Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.