Regional General Manager

Regional General Manager

At InterMed, we're more than a healthcare technology management provider, we're a team of dedicated professionals who care deeply about the people we serve and the teammates with whom we grow. Our focus is to keep healthcare providers running smoothly by delivering the most responsive, reliable maintenance and repair in the industry. But just as importantly, we're building a culture where you can do meaningful work and thrive.

We are seeking a Regional General Manager to lead our healthcare technology management program for a major health system in Albuquerque, New Mexico. This is a visible, on-site leadership role for someone who builds strong relationships with hospital leaders, removes barriers for their team, and drives results across multiple sites. This is a full-time benefited position.

Responsibilities:

• Deliver annual business results for the region, including revenue, profit, and service performance.
• Lead, coach, and develop Tech Managers and service technicians, including training and performance evaluation.
• Serve as the primary, on-site partner to hospital leadership, building trust and resolving concerns quickly.
• Oversee repair, calibration, and maintenance of medical equipment in line with regulatory standards.
• Report monthly performance results to company leadership and use data to drive improvement.
• Develop and manage budgets aligned with business objectives.
• Renew contracts and identify growth opportunities within the region.
• Manage on-call schedules, overtime, and billing processes.
• Conduct customer satisfaction reviews and act on feedback.
• Build training programs, service documentation, and support procedures.
• Ensure compliance with company security policies and HIPAA regulations.

InterMed is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Preferred Qualifications:

• Bachelor's degree in electronics, engineering, business, or equivalent experience.
• Relevant certification (e.g., CHTM, CBET) a plus.
• Strong written and verbal communication skills.
• Highly organized, self-motivated, and comfortable working with data and technology.
• Knowledge of sales principles a plus.

Preferred Experience:

• 10+ years of supervisory experience, including leading multi-site teams.
• Deep knowledge of healthcare technology management (HTM).
• Experience managing client relationships, contracts, and budgets in a healthcare or field service environment.