| Location | Lemmon, South Dakota |
Department:ServiceReports to:Service Manager or Service DispatcherSupervises:NoneIndependently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations in assigned territory. Candidates require a strong work ethic to complete a task efficiently with minimal supervision. Individual will serve as an in-field representative for the dealership to provide service solutions. Communication skills required to clearly articulate aspects of work being performed to a customer in a courteous and effective manner.
Responsibilities
âPerform diagnostics and repairs on John Deere equipment and technology
âPerforms diagnostics and repairs in the field as required
âMaintains accurate inventory of parts kept in stock on service vehicle
âIdentify and communicate solutions for customer service opportunities in area of responsibility
âAccountable for billable time and assigned work orders
âResponsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information.
âMay participate in Service EDUCATE Training programs required for the development of skills and knowledge
âOperates and maintains vehicles, tools and equipment required to perform job responsibilities
âMaintains a clean work area and performs work in a neat and orderly fashion
âFollows all safety rules and regulations in performing work assignments
âMaintains current knowledge of John Deere and competitive products
Experience, Education, Skills and Knowledge
â5+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
âExperience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
âExperience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
âExperience operating vehicles, tools, and equipment for diagnostic purposes
âExperience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferred Experience working cooperatively in a team environment
âExperience communicating effectively verbally and in writing
âMust have an adequate toolset to perform job responsibilities
âHigh School Diploma, GED, or equivalent experience required; Associates degree preferred
âValid driver’s license required; CDL (Commercial Driver’s License) preferred