Regional Director of Operations, North Region

Regional Director

Mohawk Global is currently seeking a Regional Director for its Northern Region covering the Cleveland, Buffalo, Rochester and Syracuse Branches. The Regional Director develops and fosters an innovative, solutions-oriented and adaptable work environment that promotes exceptional employee engagement and provides unmatched customer service across the Northern Region. In addition to leading the growth, development and success of Mohawk's international operations and cross-border brokerage teams of the Northern Region Branches, the Regional Manager will be held accountable to the initiatives and requirements of our centers of excellence. Mohawk's centers of excellence include Customs Brokerage Operations Excellence, Sales and Marketing, Technology and Process Compliance, Domestic Operations, People and Culture and Finance. Lastly, as a Regional Director overseeing several Branches the Regional Director must embrace and promote Mohawk's core value of Enriching, Caring and Delivering for our Clients and Employees.

Essential Duties & Responsibilities:

• Provide overall leadership in areas of operational performance, P&L management, customer relations, continuous improvement and staff development
• Deliver clear expectations with regards to the role and direction of your teams (Import, Export) and instill a positive work environment that is challenging and engaging
• Assist the sales team by identifying and developing prospective clients in the Northern Region
• Regularly nurture relationships with agents and suppliers
• Establish branch and region goals and measure performance by tracking of goals; streamline and continuous improvement on current procedures to create greater efficiencies
• Ensure Mohawk import and export compliance with all regulatory government entities (US CBP, US Department of Commerce, TSA, FDA, and all OGAs)
• Hold yourself and your branches accountable for the initiatives, guidelines, compliance and goals of the centers of excellence as they apply to the region and branches
• Define, implement and drive the Mohawk Corporate, Center of Excellence and Regional logistics initiatives and ensure adherence
• Embrace, comprehend and focus on Mohawk's core values of Enriching, Caring and Delivering for clients and employees
• Provide oversight and support to cross-border brokerage operations
• Hold and document weekly 1:1 meetings with direct reports and monthly with their direct reports focusing on their needs, challenges and career development
• Provide ongoing training and guidance to staff in all areas of operations to enhance customer service capabilities and overall logistics knowledge

Desired Skills/Experience:

• 10+ years of experience in international freight forwarding and customs brokerage
• 5+ years of experience in a management/supervisory role over multi-departmental operations of 20+ employees
• Excellent interpersonal and communication skills, verbal and written
• Experience overseeing cross-border brokerage operations
• Bachelor's degree in supply chain management, Logistics Transportation, Data Analytics, Business, Communications or other related field of study preferred
• Possess an analytical ability to gather and summarize data for reports and correspondence
• Has ability to motivate staff to achieve common goals. Possess and ability to maintain a cooperative work environment
• Ability to maintain sound judgment and sensibility during stressful and demanding situations
• Ability to view business impacting factors/decisions both holistically and strategically

Employee Characteristics:

• Responsible, hardworking, self-starter
• Ability to delegate, prioritize and balance staff workload
• Ability to find solutions to various problems
• Effective planning, assessing and executing abilities
• Possess an ability to fairly evaluate and constructively promote staff progress and growth, through regular one-on-ones and performance evaluations.
• Possess a commitment to mentor and provide career development support to your team

Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.