Regional Director of Operations

Reporting Structure & Leadership AccountabilityReporting Hierarchy:VP of OperationsRegional Director of OperationsRegional ManagersFacility Managers / Operations ManagersSupervisors and Frontline TeamsThe Regional Director is accountable for regional results and leads through the RegionalManager structure. Regional Manager Development & Accountability- Recruit, coach, develop, and retain high-performing Regional Managers.- Establish clear accountability for financial results, service performance, safety,productivity, and leadership effectiveness.-

Regional Director of OperationsMetropolitan Warehouse & DeliveryDepartment: OperationsReports To: VP of OperationsDirect Reports: Regional ManagersSalary Range: $120,000-$140,000Benefits: Metropolitan Warehouse & Delivery standard benefits packageLocation: Assigned RegionTravel: As required to support regional facilities, customers, and operational initiatives.Position OverviewThe Regional Director of Operations is responsible for the overall performance, leadership, anddevelopment of warehouse and distribution operations throughout the assigned region. Reportingto the VP of Operations, this position provides direct leadership and oversight of RegionalManagers, who are accountable for the day-to-day performance of their assigned facilities.The Regional Director establishes operating standards, drives financial and operationalperformance, develops leadership talent, and ensures consistent execution across all facilities.This role holds Regional Managers accountable for safety, customer service, productivity, labormanagement, inventory accuracy, and profitability while ensuring alignment with MetropolitanWarehouse & Delivery's companywide objectives.The Regional Director translates company strategy into measurable regional results, strengthensleadership accountability, and drives continuous improvement across the operation. Successrequires the ability to lead through others, identify opportunities for improvement, and ensureeach Regional Manager delivers consistent, measurable results.Reporting Structure & Leadership AccountabilityReporting Hierarchy:VP of OperationsRegional Director of OperationsRegional ManagersFacility Managers / Operations ManagersSupervisors and Frontline TeamsThe Regional Director is accountable for regional results and leads through the RegionalManager structure. Regional Managers maintain responsibility for the daily management andperformance of their assigned facilities, while the Regional Director provides strategic direction,performance oversight, coaching, and accountability.Primary Responsibilities1. Regional Operations Leadership- Provide leadership and accountability for operational performance across all assignedregional facilities.- Directly manage and develop Regional Managers, establishing clear performanceexpectations and measurable objectives.- Ensure consistent execution of company policies, operating procedures, customerrequirements, and service standards.- Conduct regular business reviews with Regional Managers to evaluate performance,address operational challenges, and establish corrective actions.- Partner with the VP of Operations to implement company initiatives and achieve regionalobjectives.- Ensure effective coordination between warehouse operations, transportation, linehaul,final-mile, customer service, and corporate functions.- Support facility launches, expansions, customer implementations, and regional growthinitiatives.2. Regional Manager Development & Accountability- Recruit, coach, develop, and retain high-performing Regional Managers.- Establish clear accountability for financial results, service performance, safety,productivity, and leadership effectiveness.- Evaluate Regional Manager performance through regular reviews of KPIs, financialresults, and operational execution.- Develop leadership succession plans and strengthen the management pipeline throughoutthe region.- Ensure Regional Managers effectively lead their facility management teams and maintainappropriate staffing and leadership coverage.- Address performance deficiencies through structured coaching, improvement plans, andaccountability measures.- Promote a culture of ownership, collaboration, continuous improvement, and consistentexecution.3. Customer Service & Operational Performance- Ensure regional facilities meet customer SLAs, contractual commitments, andMetropolitan service standards.- Support customer relationships and participate in business reviews and escalatedoperational discussions as needed.- Identify service risks and performance gaps before they negatively affect customers.- Hold Regional Managers accountable for resolving customer escalations, inventorydiscrepancies, product damage, and service failures.- Partner with Customer Success and Account Management to improve customersatisfaction, service quality, and retention.4. Financial & Productivity Management- Maintain accountability for regional operating budgets, labor expenses, productivity, andfinancial performance.- Monitor key cost drivers, including labor utilization, overtime, temporary labor, cost perunit, cost per CFT, and facility capacity.- Identify opportunities to reduce operating costs, improve throughput, optimize labor, andincrease facility utilization.- Review financial performance with Regional Managers and implement corrective actionswhen results fall below expectations.- Support forecasting, budgeting, and resource planning in partnership with the VP ofOperations and other functional leaders.- Ensure Regional Managers understand their financial responsibilities and activelymanage their facilities to established targets.5. Inventory, Quality & Process Compliance- Ensure consistent execution of receiving, putaway, storage, picking, staging, shipping,cross-dock, returns, and inventory control processes.- Maintain high standards for inventory accuracy, scan compliance, order fulfillment, andproduct handling.- Ensure consistent execution of Metropolitan's standard operating procedures across allfacilities.- Hold Regional Managers accountable for inventory discrepancies, product damage,warehouse claims, and process compliance.- Standardize successful processes and best practices across the region.- Ensure facilities maintain appropriate housekeeping, security, equipment, and buildingstandards.6. Safety & Risk Management- Establish and reinforce a regional culture focused on employee safety, regulatorycompliance, and risk reduction.- Ensure Regional Managers maintain compliance with applicable OSHA requirements andcompany safety policies.- Review safety performance, incidents, and corrective actions with Regional Managers.- Drive accountability for equipment safety, facility conditions, employee training, andincident prevention.- Ensure corrective actions are completed promptly and effective safety practices areimplemented consistently across the region.7. KPI Management & Continuous Improvement- Establish disciplined weekly and monthly performance reviews with Regional Managers.- Monitor regional KPIs and identify trends, operational risks, and opportunities forimprovement.- Develop and execute corrective action plans for underperforming facilities.- Lead initiatives to improve productivity, service, quality, inventory accuracy, and costefficiency.- Use operational data to support decision-making and measure the effectiveness ofimprovement initiatives.- Provide regular performance updates, analysis, and recommendations to the VP ofOperations.- Ensure accountability for results at every level of the regional organization.Key Performance IndicatorsPerformance will be measured across key operational areas, including:- Regional financial performance versus budget- Customer SLA attainment and service performance- Labor productivity and utilization- Operating cost and cost-per-unit performance- Inventory accuracy and order fulfillment- Product damage and warehouse claims- Facility capacity and throughput utilization- Safety incidents and corrective action completion- Employee turnover, attendance, and leadership development- Customer escalations and issue resolution- SOP compliance and operational consistency- Regional Manager performance and accountability- Continuous improvement and cost-saving initiativesQualifications- Bachelor's degree in Supply Chain, Logistics, Operations Management, Business, or arelated field preferred.- 10+ years of progressive leadership experience in warehouse, distribution, transportation,or logistics operations.- Experience leading multiple facilities, Regional Managers, or geographically dispersedoperational teams preferred.- Demonstrated ability to manage financial performance, operating budgets, KPIs,customer SLAs, and productivity standards.- Experience in 3PL warehousing, furniture, big-and-bulky products, home furnishings, orfinal-mile logistics preferred.- Strong understanding of warehouse operations, inventory management, transportationcoordination, and distribution processes.- Proven ability to develop leaders, improve operational performance, and manageorganizational change.- Strong financial, analytical, problem-solving, and decision-making skills.- Excellent communication, relationship management, coaching, and leadership abilities.- Ability to travel regularly between regional facilities and customer locations.- Ability to manage multiple priorities in a fast-paced, growth-oriented environment.Leadership ProfileThe successful candidate will be a results-driven leader who combines strategic thinking withstrong operational execution. This individual will lead through Regional Managers, establishclear accountability, develop high-performing leadership teams, and ensure consistent operatingstandards across all assigned facilities.The Regional Director must be able to evaluate performance through financial and operationalmetrics, coach and develop Regional Managers, resolve escalated customer and operationalissues, and implement improvements that deliver measurable results.The primary responsibility of this role is to ensure Regional Managers successfully leadtheir respective operations while delivering consistent results across the region. TheRegional Director is accountable for regional performance, leadership effectiveness, customersatisfaction, safety, productivity, and profitability.Overall AccountabilityThe Regional Director of Operations reports directly to the VP of Operations and is accountablefor executing regional operational objectives in alignment with the company's overall businessstrategy. Regional Managers report directly to the Regional Director and are responsible forexecuting these objectives within their assigned areas.#OS123