Job Title: Regional Director of Operations - South Central
Reports to: VP of Operations, U.S., Nova Leap Health Corp.
Classification: Full-Time | Exempt | Management/Hybrid
Position Location: Role can be located Florida (West Coast). Coverage area is FL and South Carolina
This role will oversee Nova Leap Home Health locations within the South Central region.
Position Summary
The Regional Director of Operations, South Central provides strategic and operational leadership across Nova Leap Home Health locations within the region. This leader is accountable for building and developing high-performing local leadership teams, accelerating sustainable growth, expanding NLHH's presence in existing and emerging markets, and delivering exceptional client-centered care. Working collaboratively with corporate and regional partners, the Director translates organizational priorities into actionable regional plans, empowers office leaders to execute, and drives measurable results in service quality, financial performance, employee engagement, and regulatory compliance.
Regional Leadership & Team Development
- Lead, coach, mentor, and hold accountable local office managers and regional teams, establishing clear expectations, ownership, and a culture of collaboration and continuous improvement.
- Develop leadership capability and succession readiness by supporting effective hiring, onboarding, training, performance management, recognition, and retention.
- Equip office leaders to make sound day-to-day decisions while providing guidance on complex client, employee, and operational matters.
- Set regional priorities, communicate goals consistently, and foster a client-centered, performance-driven culture across all locations.
Growth, Business Development & Market Expansion
- Own execution of the company's regional growth and expansion strategy, including plans to strengthen existing markets and identify opportunities in new service areas.
- Partner with local leaders and business development teams to increase referrals, client acquisition, service utilization, and long-term client relationships.
- Build relationships with community partners and referral sources and support local market visibility and outreach initiatives.
- Assess market opportunities, operational readiness, staffing capacity, and resource needs to support responsible expansion.
- Track growth performance and adjust regional strategies to achieve established business objectives.
Operational Excellence & Financial Accountability
- Provide direction and oversight for efficient, consistent operations across regional offices while maintaining a high standard of client service.
- Lead annual regional budgeting and monitor financial and operational key performance indicators, using results to identify trends, address gaps, and improve performance.
- Establish measurable objectives for service quality, productivity, staffing, retention, and operational effectiveness.
- Ensure company policies, procedures, and service standards are consistently implemented; leverage technology to improve efficiency, visibility, and the client and employee experience.
Quality, Compliance & Risk Management
- Maintain required state licenses and ensure applicable conditions of participation and regulatory requirements are met.
- Oversee compliance with applicable federal and state employment laws, privacy requirements including HIPAA where applicable, and health and safety standards.
- Promote a culture of workplace safety, oversee employee and client safety initiatives, and address risks proactively.
- Ensure workers' compensation claims are promptly reported to the company's insurance broker and Nova Leap team, with appropriate ongoing monitoring.
- Ensure personnel conducting in-home assessments or overseeing care for individuals living with dementia maintain required Teepa Snow Positive Approach to Care certification, consistent with company expectations.
- Identify and support training initiatives that strengthen staff capability, regulatory readiness, and client outcomes.
Organizational Partnership
- Collaborate with U.S. operations leadership and cross-functional partners to align regional execution with company strategy and growth priorities.
- Communicate regional performance, challenges, opportunities, and resource needs clearly and proactively.
- Perform other duties as assigned in support of organizational needs.
Qualifications
*Bachelor's degree in business, Healthcare Administration or related field OR Clinical degree and commensurate
experience considered
*Prior multi-site leadership experience strongly preferred
*Experience in Home Care settings required
*Must be willing to travel within the region as needed, up to 25% of the time.
What We Offer
Join a supportive and dynamic team focused on delivering exceptional care to our clients and communities. We offer opportunities for growth, development, and collaboration in a dedicated and mission-driven environment.
Application Process
If you are poised and ready to lead a thriving regional operation, fostering high standards and innovative growth strategies, apply today by submitting your resume and a cover letter outlining your qualifications and leadership vision.