Regional Coordinator of Interpreter Services

Official Title: Regional Coordinator of Interpreter Services

Pay Grade: Grade 22S

Salary Range: 22S Entry Level Pay $92,999.66 to Pay Range Maximum $137,066.54

Starting Pay: $92,999.66

Salary Notes: This position is designated as a Union position. All new hires must start at the entry level rate for this role per the collective bargaining agreement/MOA with OPEIU, Local 6. Pay may advance within the salary band according to the CBA/MOU.

Departmental Mission Statement: The Massachusetts Trial Court Language Access and Court Records Department is responsible for overseeing court programs and services related to spoken language access to interpreters and translators for the limited English proficient (LEP), low literacy court users, and American Sign Language (ASL) or Communication Access Real-Time Translation (CART) for the Deaf and Hard of Hearing (DHH) individuals with court matters. The office also provides access to administrative records and trial transcripts of digitally recorded court proceedings for the bench, the bar, the public, and pro se, self-represented litigants (SRL).

https://www.mass.gov/orgs/language-access-court-records-department

Notes: This position requires travel throughout Bristol, Plymouth, Barnstable, Dukes and Nantucket counties.

Position Summary: Coordinates, administrates, supervises, and provides oversight of interpreter services in designated county regions and court locations, according to Chapter 221C: Court Interpreters for the Trial Court and the Office of Language Access Standards and Procedures of 2021. Responsible for overseeing that court events are covered and for supervising and providing oversight to interpreters in various court departments and divisions within a specific region. Serves as OLA contact with the Language Access Liaisons. Also serves as an interpreter, performing interpretation and translation services.

Supervision Received: Works under the supervision of the Program Manager for Interpreter Services of the OLA (Office of Language Access) or designee.

Essential Functions and Responsibilities:

• Supervises, and provides oversight of interpreter services in designated county regions and court locations.
• Assigns daily regional interpreters, including reviewing interpretation and translation assignments in real time.
• Provides consecutive interpretation, simultaneous interpretation, sight translation, and translation in person or in remote proceedings for all court users.
• Facilitates communications between the Office of Language Access (OLA), court personnel, and interpreters.
• Consults with their supervisor to resolve issues.
• Travels statewide as required for service to court departmental divisions, and to effectively supervise and provide oversight to interpreters.
• Working with the Training Manager, provides training and guidance to new and existing Court Interpreters.
• Responsible for implementation of the OLA Standards and Procedures and Trial Court’s Language Access Plan.
• Acts as a liaison to court departments and other agencies.
• Performs other duties as required.

Job Competencies: 

Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court.
Mission Driven: Employees are fully committed to fulfilling the Trial Court and associated Departmental missions.
Professional Development: Employees are committed to participating in ongoing Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording opportunities to those they supervise as scheduling permits.
Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.
Applied Knowledge: Demonstrates program management skills and the ability to innovate and drive enhancements and efficiencies in language access and interpreter services.
Problem Solving: Accurately assesses service and programmatic related problems in the Trial Court and recommends and facilitates appropriate solutions.
Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds.
Collaboration: Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals.

Minimum Requirements:

Education and Experience:
• Bachelor's Degree from an accredited college or university.
• Five (5) years of related work experience.
• Interpreter Certification.
• Must have a valid Massachusetts Driver's License or possess or have access to
other reliable methods of transportation.
• Equivalent combinations of education and experience will be considered for meeting minimum qualifications.

Knowledge, Skills and Abilities: Knowledge of:
• Modern office equipment and technology including computers and applicable software.
• Departmental and court policies and procedures.
• Consecutive and simultaneous modes of interpretation, sight translation and translation.
• Principles and practices of employee supervision.
• Multilingual languages.
• Court terminology and decorum.


Skill in:
• Organization and time management.
• Attention to detail.
• Leadership.
• Interpretation and translation services.
Ability to:
• Establish effective working relationships with others.
• Prepare clear and accurate reports.
• Maintain appropriate records.
• Maintain confidentiality of information.
• Communicate effectively, both orally and in writing.
• Work independently and follow oral and written instructions.
• Listen with precision and render an accurate interpretation.
• Retrieve case information from different sources.

Supervisory Responsibility: This position serves as a supervisor to Court Interpreters.

Working Conditions: Work is frequently performed in office or similar indoor environments. Work may be performed in person in the court or other locations where the court has business, or remotely over video or teleconference.
Ability to travel to court locations within an assigned region.

Physical Demands: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body.