Description
About the Role
The Regional Clinical Director (RCD) is responsible for the leadership, management, and development of doctorsand Clinical Managers in assigned regions or geographical areas. In particular, the Regional Clinical Director is accountable for outcomes relating to:
- Doctor Availability (Regional level Appointment Slot Availability)
- Clinical Excellence (Efficiency, Diagnosis and Treatment, Record Keeping, and clinical compliance)
- Patient Exam Experience
- Doctor Engagement and Retention
The Regional Clinical Director will play a key role on the Field Leadership Team, partnering with Operations leaders to achieve business results and high levels of patient and associate satisfaction. They will manage the development and preparedness of the Clinical Managers and guide them toachieve successful business results.
The Regional Clinical Director will perform most oftheir duties in a management-style setting with minimal but required clinical time. The Regional Clinical Director will report directly to the VP, Professional Services.
You Will
Provide Leadership and Direction
- Support the facilitation and development ofrelationships between the Clinical Managers and doctors in assigned geographic area; communicate behaviors and actions needed to achieve clinical excellence, meet patient demand, or achieve other business-related initiatives; explain relationships to the broader organization’s mission, vision and values; motivate the Clinical Managers to partner withdoctors to commit to new behaviors required to achieve results.
- Using sound judgement and strategic reasoning,conduct regular office visits to observe and evaluate clinical care, with additional concentration on underperformingoffices; provide coaching and feedback toClinical Managers and Clinical Excellence Captains; document observations and follow up on agreed-upon action items in a timely manner. Areas of focus should also concentrate on offices with new doctor graduates.
- Participate in and bring insight to doctor Meetings in assigned geographic area using agenda and materials provided by Professional Services.
Ensure Doctor Availability
- Set and manage schedule and pace expectations with doctors in assigned geographic area to ensure appointment slot needs provided by Operations are fulfilled; communicate proactively with Professional Services Analyst to identify and address potential gaps in availability.
Maintain Clinical Excellence
- Maintain all standards of Clinical Excellence (Clinical Efficiency, Diagnosis and Treatment, Accurate Record Keeping) in assigned geographic area.
- Use Clinical Excellence Observation Guide during regular office visits; provide recognition or corrective coaching as needed.
Facilitate Development and Performance Management
- Through office visits with the Clinical Managers, identify areas of focus and development opportunities. Provide thoughtful feedback during coaching moments.
- Conduct regular career conversations with Clinical Managers; leverage tools provided by Professional Services and HR to support career aspirations; ensure - IDPs are updated and maintained in partnership with HRBP.
- Partner with Program Director and Clinical Manager on doctor career journey as well as contracting, renewals, and amendments.
- Partner with HRBP and Clinical Managers to address doctor performance or employee relations issues.
- Partner with Professional Services VP and Legal on matters related to patient escalations, risk, and professional liability.
- In partnership with HR and Professional Services VP, responsible for finalizing doctorperformance reviews, merit planning, and compensation adjustments.
Optimize Patient Experience
- Observe quality of doctor interactions with patients during regular office visits; provide recognition or corrective coaching as needed.
- In partnership with Clinical Managers, Patient Relations and Operations, resolve escalated patient concerns as it relates to the delivery of Optometric care within assigned geographic area. This includes “On-Call” issues as it relates to urgent patient care.
Conduct Direct Patient Care
- Maintain direct patient care responsibilities in primary office location; scheduled to be defined by Professional Services leadership.
About You
- Doctor of Optometry (O.D. degree)
- 3-years minimumof clinical experience within a similar organization, including proven strength as a practicing doctor in a high-volume, high-performance office location.
- Experience in practice of both medial and retail / optical aspects of optometry.
- Leadership within optometric multi-office management.
Grow with Us
- Career Development and Training Opportunities
- Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
- Participate in our Vision coverage and associate discounts on our products
- Participate in our 401(k) with competitive company match
- Accrue PTO and paid holidays from day one
Introduction | MyEyeDr.
How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.
This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.
MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.