| Location | Southfield, MI |
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Regional Business Office Manager
Southfield, MI
TypeFull Time
Villa Healthcare is seeking a Regional Business Office Manager to join their team! Oversee Accounts Receivable and Resident Trust to ensure regulatory compliance, timely collections, and achievement of key metrics. Provide leadership and support to Business Office staff, ensure billable payer sources for all resident days, maintain reporting, and ensure BOM responsibilities are completed timely at each facility.
Don\'t miss out on this incredible opportunity to join the Villa Healthcare team and make a real difference in the lives of others. Apply today and take the first step towards a rewarding career as a Regional Business Office Manager with us at Villa!
Regional Business Office Manager Duties and Responsibilities:
Review daily and monthly census and payer reconciliations
Conduct admission file audits to ensure compliance
Review facility deposit journals and related activity for compliance
Review Resident Trust activity for accuracy, reconciliation, and compliance
Perform daily census review to verify reconciliations, billable admitting payers, payer changes, and collection of balances prior to discharge
Confirm Medicaid Pending eligibility, PL booking and collection, application submission, recertifications, and ongoing case tracking
Verify private pay assets, confirm available resources, and collect balances in full
Monitor cash reports and follow up on facilities not meeting collection targets; report shortfalls
Monitor claim denials to identify trends and develop action plans and training
Monitor UNK Days to ensure PDPM and rate data is reflected timely in census
Monitor A/R refund processing and validate supporting documentation
Conduct weekly facility visits and review LOCD lists, Medicaid Pending cases, private accounts, and PL aging
Address outstanding balances using ACH, RFMS, CC, or rep payee when required
Submit monthly facility visit schedules
Conduct monthly private A/R aging reviews and report action plans
Complete Medicare and private payer bad debt reporting, write-offs, Exhibit 5, and adjustment batches
Monitor and support A/R month-end close, including ancillary charges, payer setup, resident rates, and AR close validation
Conduct quarterly A/R reviews and identify trends and corrective actions
Maintain Medicaid Pending logs, prepare monthly and YTD reports, report regulatory updates, and coordinate with state Medicaid offices
Complete quarterly Resident Trust audits
Maintain billing system proficiency, participate in ongoing training, protect PHI, and comply with HIPAA, company, state, and federal regulations
Perform all other duties, as assigned.
Regional Business Office Manager Skills and Abilities:
Intermediate systems processing.
Ability to travel to facilities, as needed.
Good organizational and communication skills.
Ability to read, write, speak, and understand English.
Ability to relate positively, effectively and appropriately with residents, families, community members, volunteers and other facility staff.
Strong understanding of Medicare and Medicaid claims processing.
Demonstrate basic computer knowledge and ability with an aptitude to learn company applications. Microsoft Office version 1997, 2000 or XP, MS Word, MS Access, MS Excel, E-mail, Outlook, Internet Explorer.
Strong leadership and independent skills
Regional Business Office Manager Education and Experience:
Associate's degree in a related field, or two (2) years of relevant equivalent experience
Basic accounting or bookkeeping courses or experience preferred.
3 years prior experience in Skilled Nursing Facility Medicaid Pending Process in the specified state
At least 5 years of experience working in a skilled nursing facility preferred.
Physical Requirements:
Ability to travel to facilities, as needed.
Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing and pulling, ability to distinguish smells and temperatures, all with or without the aid of mechanical devices is required.
Limited potential for exposure to environmental hazards. Understanding and adherence to company safety standards and protocols required.
Meet all health requirements as needed.
Dialogue concerning ADA reasonable accommodations are always available upon request - i.e. the interactive process.
Villa Healthcare Full-Time Benefits:
Daily Pay & Competitive Compensation
401(k) with company match
Medical Insurance
Dental, Vision, and Disability insurance
Employee Assistance Program (EAP)
Access to Villa Perks, an Employee Discount Program
Innovative Training Programs
Opportunity for Growth and Advancement
Paid Time Off
And much more!
Why Villa
At Villa Healthcare, making people better is at the heart of everything we do-and that starts with our team. We don't just provide care, we create moments of connection, dignity, and compassion that matter. "We never settle" isn't just our motto-it's our mindset. We push beyond the expected to uplift the lives of our guests, their families, and each other. Our people bring skill, heart, and purpose to their work, and in return, we offer support, growth, and a sense of belonging. When you join Villa, you're not just joining a workplace-you're becoming part of a mission that changes lives, including your own.
Apply to join a growing team today!
SHARED CODE OF CONDUCT:
B.E.T.T.E.R. is Villa's Service Excellence Code of Conduct. Becoming a member of the Villa Team includes upholding Villa's B.E.T.T.E.R. standards every day. Be Welcoming to All, Establish a Relationship, Trust & respect, Teamwork, Engage & Communicate & Recognize
Villa Healthcare Facilities are Equal Opportunity Employers and do not discriminate based on any protected right such as race, color, nationality, gender, age, disability or any protected applicable right under the National Labor Relations Act.
Location: 23800 Northwestern Highway Southfield, MI, 48075 USA
Life at Villa Healthcare
Industry
Healthcare
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