Regional Branch Training Specialist

Brief Overview:

The Regional Branch Training Specialist plays a vital role in the development and training of branch employees across various locations.

The position provides hands-on training, coaching, and support to new hires and existing staff members ensuring consistent delivery of high-quality service, adherence to bank policies and procedures, and supporting bank development initiatives.

Essential Duties:

• Asses training needs and develop customized training plans to address specific branch and team requirements.
• Prepares and coordinates training material in conjunction with training programs.
• Conduct onsite and remote training sessions at MCB Branches to deliver comprehensive training on bank applications, products, services, and procedures.
• Provide personalized support and coaching to new hires during the onboarding period, ensuring a smooth transition into their role.
• Collaborate with branch managers and Talent Acquisition to coordinate training schedules ensuring training delivery and employee engagement
• Maintain accurate records of training activities, attendance, and training outcomes providing regular reports and updates.
• Serve as a subject matter expert on bank programs, policies, requirements, and best practices
• Travel to branch locations within assigned region

Knowledge/Experience:

• Software skills including Microsoft Office, Outlook, and Adobe
• 3 - 5 Years Branch Banking experience
• An understanding of adult learning principles, effective coaching skills, and the ability to adapt to a variety of learning styles while monitoring learner progress is needed to provide a consistent and successful training experience.
• Strong analytical skills
• Outstanding interpersonal skills
• Excellent oral and written communication skills
• Attention to detail and follow through
• Effective time management
• Ability to travel 30% of the time

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision.

AAP/EEO Statement:

Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans and Disabled Persons

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.