Regional Analytics Analyst, KeyBank Center

The opportunity

Delaware North Sportservice is hiring a Regional Analytics Analyst to join our team at KeyBank Center, home of the Buffalo Sabres in Buffalo, New York, while also supporting the Sportservice operations at other assigned units.

As a Regional Analytics Analyst, you will leverage data and analytics to drive informed decision-making, operational excellence, and revenue growth. This role focuses on executing revenue-generating initiatives, developing innovative analytical approaches, and supporting long-term strategic planning across assigned client locations. As the lead analytics partner for your assigned units, you will serve as the primary point of contact for all business intelligence and analytics-related initiatives.

Must be legally authorized to work in the US without sponsorship.

Pay

Minimum - Anticipated Maximum Base Salary: $62,354 - $66,800 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Conduct ongoing, in-depth analysis to uncover actionable insights from transactional sales data sourced from point-of-sale systems and other operational platforms
• Develop data visualizations, dashboards, and reporting tools in Tableau to support internal and external performance reporting and KPI tracking
• Partner with clients and operators to understand core business needs and help develop strategic action plans tailored to market opportunities
• Collaborate closely with clients' analytics and business intelligence teams, serving as an extension of their organizations to support strategic decision-making, align reporting and analytics priorities, and drive data-informed business outcomes across assigned venues and markets
• Utilize business intelligence, research, and industry trends to support brand growth and identify opportunities to expand market impact

Prepare presentations, reports, and dashboards that communicate fact-based findings, strategic recommendations, and next steps from analytics initiatives

• Support data architecture and warehousing efforts while gathering feedback from site teams and clients to maximize data usability and value
• Assist in the development and rollout of value-added programs, platforms, initiatives, and processes that strengthen client relationships
• Collaborate with the Delaware North IT team on technology implementations, including POS systems, with a focus on building scalable and effective data categorizations
• Work cross-functionally with sales, marketing, and operational leaders to share and implement best practices, systems, and processes
• Partner with the broader data and analytics team to identify and execute initiatives that improve operational efficiency and business performance
• Support the Manager, Business Insights & Analytics and department leadership with ad hoc analytics and strategic projects
• Perform additional responsibilities as assigned by GMs, VPOs, and other business stakeholders

More about you

• Bachelor's degree in business, mathematics, engineering, or a related field required; Master's degree preferred
• Minimum of 2 years of experience in business analytics, business intelligence, or a related function within a high-volume, fast-paced environment; hospitality or sports industry experience preferred
• Strong proficiency in analytics and predictive modeling tools such as Advanced Excel, R, or similar platforms
• Experience with data warehousing and querying tools such as SQL
• Proficiency in data visualization platforms, with Tableau strongly preferred
• Experience and/or expertise in using generative AI tools and implementing them in business processes
• Prior experience working with point-of-sale systems preferred
• Strong presentation and communication skills, with the ability to translate analytics into compelling business narratives for stakeholders
• Demonstrated ability to connect analytics and insights to broader business objectives, including marketing strategy, revenue optimization, and industry trends
• Experience supporting sales strategy, business planning, and long-term growth initiatives
• Ability to travel up to 10% as needed

Shift details

Days

Who we are

Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

$ 62354 per year