Reginal Food Access Specialist

Essential Job Functions

Participant Services & Intake

• Provide courteous, respectful, and professional service to all participants utilizing Together’s Choice Pantry and food access services.
• Review participant intake paperwork to ensure completeness and accuracy.
• Accurately enter participant information and service data into required databases and tracking systems.
• Establish respectful dialogue with participants to better understand needs and identify appropriate resources.
• Provide community resource information and referrals as needed.
• Process SNAP applications as assigned.
• Provide information to participants regarding WIC and other food/resource programs.
• Support Nebraska Diaper Bank services, including verifying eligibility, maintaining recipient logs, and tracking required data.

Pantry Operations & Food Distribution

• Support daily pantry operations, including food distribution, participant flow, stocking, intake support, and pantry exit processes.
• Stock and restock pantry shelves with dry, refrigerated, and frozen goods.
• Assist with inventory control using first-in, first-out practices.
• Assist with product rotation, waste reduction, and organization of pantry items.
• Maintain a clean, safe, and welcoming pantry environment.
• Implement and follow food safety standards related to storing, handling, and distributing food.

Donations, Inventory & Documentation

• Receive donations, including unloading, weighing, documenting, and properly storing donated items.
• Accurately complete donation records, service tracking, inventory documentation, and other required reports.
• Assist with inventory management and communicate supply needs or concerns to the Pantry Manager.
• Maintain compliance with food safety, civil rights, confidentiality, and organizational standards.

Team Support & Cross-Training

• Work collaboratively with staff, volunteers, partners, and participants.
• Provide support to front desk operations as requested.
• Adapt to changing priorities and operational needs across Nourish programs.
• Participate in cross-training to support intake, pantry operations, donation handling, inventory, participant services, and resource navigation.
• Represent Together positively and professionally in the community.

Abilities and Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to provide respectful, culturally aware service to people with diverse backgrounds and lived experiences.
• Ability to remain calm and professional in stressful or escalating situations.
• Ability to prioritize tasks and adapt in a fast-paced environment.
• Ability to work independently and cooperatively in a team environment.
• Basic computer literacy, including data entry and tracking systems.
• Strong attention to detail in intake, documentation, inventory, and donation records.
• Problem-solving skills and flexibility.
• Ability to speak Spanish preferred but not required.

Education and Experience

• High school diploma or equivalent required/preferred based on organizational practice.
• Associate’s degree in social services, nonprofit management, or related field preferred.
• Prior customer service experience preferred.
• Prior experience in food access, pantry operations, community services, social services, or nonprofit services preferred.
• Experience handling donations, inventory, warehouse, or pantry operations is a plus.
• Experience working with diverse populations and volunteers preferred.

Service & Professional Standards

• Treat all participants with dignity, respect, and cultural awareness.
• Maintain confidentiality and professionalism at all times.
• Follow Together’s service standards, food safety expectations, civil rights requirements, and operational procedures.
• Demonstrate flexibility, teamwork, and commitment to Together’s mission.

Physical Requirements

• Hearing and vision must be correctable to normal ranges.
• Ability to read documents, use a computer, answer phones, and communicate in person.
• Ability to use phone, computer, keyboard, and written documentation tools.
• Must be able to lift at least 50 pounds.
• Ability to stand for long periods of time.
• Physically active position involving standing, lifting, unloading, stocking, organizing, and moving food or donated items.

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