Refund/Credit Specialist - Restaurant

• Pull a daily report from Food Logic for any credit request in the following status, Credit Rejected, No Credit Requested, Restaurant Review.
• Add the daily report to the running list, remove any duplicate incident IDs.
• Pull up each incident ID within Food Logic and determine if 1) follow up with the restaurant is necessary, 2) invoice or PO data needs to be updated, 3) wrong supplier is listed, 4) wrong reason code is selected, 5) push back with the DC / Supplier is necessary, or 6) the rejection is valid.
• • 1) Email the restaurant, FL, and TD with the additional information requested for the incident.
  • 2) Pull the invoice or PO information from ERS or Oracle
  • 3) Review the label within Food Logic and update the supplier
  • 4) Update the reason code in Food Logic
  • 5) Push back to the DC with the reason why 
  • 6) No action needed
• Update the running list with the action taken.

Requirements:

• attention to detail
• not afraid to ask questions
• objective mindset