Refrigerator & Freezer Technician

Job Overview

At Matt's New & Used Appliances, we believe in more than simply repairing appliances — we believe in serving people, solving problems, and doing our work with excellence and integrity.

As a Residential Refrigerator & Freezer Technician, you will be responsible for diagnosing, troubleshooting, and repairing residential refrigerators and freezers in customers' homes and at our facilities.

Your role is to accurately identify appliance problems, determine the appropriate repair, communicate clearly with customers, and complete quality work that gets the appliance operating properly.

This is a hands-on position for someone who is technically capable, dependable, detail-oriented, self-motivated, honest, and committed to doing the job right.

We can teach you our company systems and procedures. What we are looking for most is someone who takes pride in their work, thinks logically, communicates well, and genuinely wants to help people.

Who We Are

We are a Christian faith-based company committed to honoring God through the way we conduct business, care for our customers, and support one another.

Our culture is rooted in the principles found in Galatians 5:22–23:

• Love

• Joy

• Peace

• Patience

• Kindness

• Goodness

• Faithfulness

• Gentleness

• Self-Control

We strive to live these values through the way we serve our customers, work with one another, and conduct business every day.

What We're Looking For

A Strong Problem Solver

You enjoy figuring out why a refrigerator or freezer isn't working and determining the correct solution.

You don't simply guess at the problem or replace parts unnecessarily. You troubleshoot carefully and use your knowledge, experience, and diagnostic tools to determine the cause of the failure.

A Skilled Technician

You understand residential refrigerator operation and are comfortable diagnosing electrical, mechanical, cooling-control, defrost, temperature, ice-making, and water-related problems.

A Detail-Oriented Person

You pay attention to symptoms, sounds, temperatures, error codes, wiring, components, controls, and other details that help identify the actual problem.

A Professional

You understand that you are representing our company inside a customer's home.

You treat the customer's home, belongings, and appliance with respect and maintain a clean and professional work area.

Honest and Trustworthy

Customers are trusting you with their appliance, home, and money.

You provide honest recommendations, accurately document your work, and never recommend unnecessary work simply to increase a bill.

Self-Motivated

You can work independently, manage your service responsibilities, and remain productive without constant supervision.

Coachable

You understand that there is always more to learn.

You are willing to receive feedback, learn new refrigerator models and technologies, and improve your diagnostic abilities.

A Team Player

You communicate effectively with office staff, management, parts personnel, and other technicians to keep jobs moving and customers informed.

Key Responsibilities

Refrigerator & Freezer Diagnosis

• Diagnose and troubleshoot residential refrigerators and freezers.

• Identify the cause of appliance failures.

• Evaluate refrigerator and freezer symptoms systematically.

• Diagnose electrical and mechanical components.

• Diagnose temperature and cooling-control issues.

• Diagnose defrost-related problems.

• Diagnose ice maker problems.

• Diagnose water dispenser and water inlet problems.

• Diagnose interior lighting and control issues.

• Diagnose fan and motor problems.

• Diagnose sensors, thermostats, switches, valves, relays, control boards, and other components.

• Read and interpret wiring diagrams when necessary.

• Use appropriate diagnostic tools and testing procedures.

• Verify the appliance's operation after completing a repair.

• Determine when additional service or follow-up is required.

Repair & Component Replacement

• Replace defective refrigerator and freezer components when required.

• Perform repairs according to company procedures and manufacturer specifications when applicable.

• Use proper tools and diagnostic equipment.

• Verify proper operation after parts have been replaced.

• Avoid unnecessary parts replacement by properly diagnosing the failure first.

• Identify additional issues that may affect appliance operation and communicate them appropriately.

Customer Service

• Arrive at customer locations professionally and on time.

• Introduce yourself and explain the purpose of the service visit.

• Listen carefully to the customer's description of the problem.

• Ask appropriate questions to understand the appliance's symptoms and history.

• Explain findings clearly and professionally.

• Provide honest recommendations based on the actual condition of the appliance.

• Explain repairs and next steps in language the customer can understand.

• Treat customers, their homes, and their belongings with respect.

• Protect floors, walls, cabinets, and other property while working.

• Keep the work area clean during and after the repair.

• Remain calm and professional when dealing with frustrated customers.

Service Documentation

• Accurately document the customer's complaint and appliance symptoms.

• Record diagnosis and repairs performed.

• Record parts used or parts needed.

• Record model and serial information as required.

• Take required pictures and videos of the appliance and repair.

• Clearly communicate any follow-up work needed.

• Document jobs that require parts or return visits.

• Complete all required paperwork or digital service documentation accurately and on time.

• Communicate important job information to management and the office.

Parts & Inventory

• Properly identify parts needed for refrigerator and freezer repairs.

• Communicate parts requirements accurately.

• Maintain appropriate service-vehicle inventory.

• Keep parts and tools organized.

• Notify management when commonly used parts or supplies need to be replenished.

• Return unused parts and company materials according to company procedures.

• Help reduce unnecessary parts usage through accurate diagnosis.

Vehicle & Tool Responsibilities

• Maintain a clean and organized service vehicle.

• Keep tools and diagnostic equipment organized.

• Properly care for company tools and equipment.

• Perform routine inspections of tools and equipment.

• Report damaged or malfunctioning equipment.

• Make sure required tools and parts are available before leaving for service calls.

Safety Responsibilities

• Follow all company safety procedures.

• Use appropriate personal protective equipment.

• Practice safe electrical troubleshooting procedures.

• Follow proper lifting and appliance-moving techniques.

• Maintain a safe work environment in customers' homes.

• Properly handle tools and equipment.

• Immediately report unsafe conditions, injuries, or damaged equipment.

• Follow manufacturer and company safety procedures.

Technician Expectations

At Matt's New & Used Appliances, we expect our technicians to take ownership of their work.

That means:

• Show up when you say you will.

• Be prepared for the service call.

• Diagnose before replacing parts.

• Ask questions when you don't know something.

• Ask for help when necessary.

• Don't hide mistakes.

• Take care of customer property.

• Keep your vehicle and tools organized.

• Complete documentation correctly.

• Communicate when a job requires additional work.

• Finish the job properly rather than simply quickly.

• Treat customers and coworkers with respect.

• Leave every service call better than you found it.

What We're Looking For in a Technician

We are looking for someone who:

• Has experience diagnosing and repairing residential refrigerators and freezers.

• Understands refrigerator electrical and mechanical components.

• Can troubleshoot problems logically and methodically.

• Can read and understand basic wiring diagrams.

• Can properly use a multimeter and other common diagnostic tools.

• Takes pride in quality workmanship.

• Is comfortable working independently.

• Can communicate technical information clearly.

• Is dependable and punctual.

• Is honest and trustworthy.

• Is willing to continue learning.

• Can handle customer interactions professionally.

• Can manage multiple service calls and changing priorities.

• Takes responsibility for their work.

• Understands the importance of accurate documentation.

• Works safely.

• Maintains a clean and organized service vehicle and workspace.

Qualifications

• Previous residential refrigerator or freezer repair experience preferred.

• Strong understanding of residential refrigerator operation and components.

• Ability to diagnose electrical and mechanical problems.

• Ability to troubleshoot refrigerator controls, motors, fans, sensors, defrost components, ice makers, valves, dispensers, and related components.

• Ability to use a multimeter and common diagnostic tools.

• Ability to read basic wiring diagrams.

• Valid driver's license.

• Safe driving record preferred.

• Ability to safely move and work around residential refrigerators and freezers.

• Strong communication and customer service skills.

• Ability to work independently.

• Ability to use a smartphone or tablet for service documentation.

Experience with specific refrigerator brands and models is a plus.

What We Offer

A Supportive, Purpose-Driven Team

Join a company that values integrity, faith, service, teamwork, personal responsibility, and excellence.

Opportunities for Growth

As our company grows, so do you. We believe in developing our technicians and creating opportunities for increased responsibility and advancement.

Continued Learning

Residential refrigerators continue to change and become more technologically advanced. We want our technicians to continue learning new models, components, diagnostic methods, and repair procedures.

A Culture That Values Service

Our technicians are often the face of the company inside a customer's home.

We want every customer to feel that their technician was professional, knowledgeable, honest, respectful, and genuinely interested in solving their problem.

A Faith-Centered Environment

We honor our values of faith and integrity and strive to reflect those values in the way we treat our customers, coworkers, and community.

The Person We're Looking For

We aren't just looking for someone who can replace parts.

We are looking for a technician who understands that good diagnosis is the foundation of good repair.

We want someone who can walk into a customer's home, listen to the symptoms, inspect the refrigerator or freezer, diagnose the problem, explain the situation clearly, and perform quality work.

Someone who doesn't guess.

Someone who doesn't hide mistakes.

Someone who doesn't recommend unnecessary repairs.

Someone who knows when they need help and isn't afraid to ask.

Someone who takes pride in getting the diagnosis right.

Someone who takes care of the customer's home as if it were their own.

Someone who understands that every service call is an opportunity to represent Matt's New & Used Appliances well.

Join Our Team

At Matt's New & Used Appliances, we believe great technicians combine technical skill, integrity, communication, and a willingness to serve.

If you're an experienced residential refrigerator technician who takes pride in solving problems, doing quality work, treating people right, and continuing to grow your skills, we'd be honored to have you join our team.

Come be part of a team that's committed to excellence, serves with integrity, and honors God through the way we work every day.