Required Qualifications
- high school diploma or its equivalent
- at least two (2) years of experience with computer software and hardware
- at least two (2) years of experience in a customer service field coordinating and scheduling business/vendor activities
- basic knowledge of Microsoft Office (Excel, Word, PowerPoint)
- sound decision making skills
- strong written and oral communication skills
- strong analytical skills
- ability to multi-task
- empathetic listening skills
- Professional telephone etiquette
- time management skills
- ability to work on a team
- ability to be customer focused
- willingness to work a flexible schedule including weekends and holidays
Preferred Qualifications
- a degree from an accredited technical school with courses in Refrigeration or Energy Management Systems
- four (4) or more years of experience with computer software and hardware with additional experience related to refrigeration alarm monitoring and maintenance management software packages
- four (4) or more years of experience in a customer service field coordinating and scheduling business/vendor activities
- knowledge of Facility Services products and services
- knowledge of the Refrigeration Contract Statement of Work as it relates to Publix refrigeration systems
- knowledge and basic understanding of supermarket refrigeration systems and equipment
- intermediate knowledge of Microsoft Office (Excel, Word, PowerPoint)
- knowledge of Problem Escalation Process
- knowledge of Publix Organizational Structure
- knowledge of understanding of company and department policies, processes and procedures
- knowledge of improvement methodologies
- ability to read and understand refrigeration architectural drawings
- strong analytical skills
- conflict resolution skills
Facilities