Refrigeration Alarm Monitoring Specialist, Lakeland

four (4) or more years of experience with computer software and hardware with additional experience related to refrigeration alarm monitoring and maintenance management software packages. at least two (2) years of experience in a customer service field coordinating and scheduling business/vendor activities.

Required Qualifications

• high school diploma or its equivalent
• at least two (2) years of experience with computer software and hardware
• at least two (2) years of experience in a customer service field coordinating and scheduling business/vendor activities
• basic knowledge of Microsoft Office (Excel, Word, PowerPoint)
• sound decision making skills
• strong written and oral communication skills
• strong analytical skills
• ability to multi-task
• empathetic listening skills
• Professional telephone etiquette
• time management skills
• ability to work on a team
• ability to be customer focused
• willingness to work a flexible schedule including weekends and holidays

Preferred Qualifications

• a degree from an accredited technical school with courses in Refrigeration or Energy Management Systems
• four (4) or more years of experience with computer software and hardware with additional experience related to refrigeration alarm monitoring and maintenance management software packages
• four (4) or more years of experience in a customer service field coordinating and scheduling business/vendor activities
• knowledge of Facility Services products and services
• knowledge of the Refrigeration Contract Statement of Work as it relates to Publix refrigeration systems
• knowledge and basic understanding of supermarket refrigeration systems and equipment
• intermediate knowledge of Microsoft Office (Excel, Word, PowerPoint)
• knowledge of Problem Escalation Process
• knowledge of Publix Organizational Structure
• knowledge of understanding of company and department policies, processes and procedures
• knowledge of improvement methodologies
• ability to read and understand refrigeration architectural drawings
• strong analytical skills
• conflict resolution skills

Facilities