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Referrals Supervisor - Carolina Family Patient Support Services

Carolina Family Health Centers

Wilson, North Carolina

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JOB DETAILS
SKILLS
Auditing, Behavioral Health, Communication Skills, Community Health, Computer Skills, Corrective Action, Customer Support/Service, Dental Insurance, Documentation, Employee Assistance Plan, Health Information Technology, Healthcare, Healthcare Providers, Healthcare Quality, High School Diploma, Hospital, Identify Issues, Insurance, Medical Office Administration, Medical Record System, Nonprofit, Operations, Patient Care, People Management, Performance Reviews, Pharmacy, Policy Development, Primary Care, Procedure Development, Process Development, Registered Health Information Technician (RHIT), Staff Training, Training/Teaching, Vision Plan, Willing to Travel
LOCATION
Wilson, North Carolina
POSTED
5 days ago
Come join our “Family” and be part of providing healthcare In the Community…For the Community.
 
Carolina Family Health Centers, Inc. provides accessible and affordable health care with excellence…where patients come first. Regardless of an individual’s ability to pay or their insurance status, we believe that EVERYONE deserves access to quality health care.
 
As a nonprofit, federally qualified health center (FQHC), we strive to meet the needs of our community and breakdown barriers that prevent individuals from seeking health care. Our service offering includes primary medical care, behavioral health, pharmacy and dental services in an integrated model that provides a comprehensive approach to care for our patients.
 
Position Overview
The Referrals Supervisor oversee the daily operations of the referral staff and referral process in accordance with established policies and procedures. The Referral Supervisor serves as a point of contact with specialty offices and healthcare systems for the coordination of referrals.  

THIS POSITION OFFERS A 40-HOUR WORK WEEK, NO WEEKENDS, FULL BENEFITS PACKAGE, 12 PAID HOLIDAYS, BI-WEEKLY PAY.

Essential Tasks
  • Provides supervision to the Referrals Associates. This includes but is not limited to interviewing, hiring, providing training and orientation, distribution and determination of responsibilities, and the on-going evaluation of the staffs’ performance.
  • Serves as the in-house expert and point of contact regarding the electronic health record system referral platform and other healthcare networks’ systems for coordinating specialty and imaging referrals.
  • Troubleshoots system issues or errors and manages staff’s access to these systems.
  • Conduct periodic audits to assess the timeliness of the authorization of referrals, quality of documentation, and adherence to established workflows.
  • Report monthly on staff’s productivity, program goals, staffing issues, and other challenges or successes. 
  • Address deficiencies through staff training, process development, and/or corrective action.
 
 
Experience and Education
  • High school diploma or GED.  
  • Associate degree in Health Information Technology or Medical Office Administration, preferred.  
  • One-year experience as a supervisor or three years work experience in referrals or office experience. 
  • Must be computer literate.
  • Attentive to detail and accuracy.
  • Effective communication skills.
 
Schedule
Monday, Tuesday, Wednesday, Thursday, Friday
8 am - 5 pm
Day shift
 
Physical Requirements
  • Potential sitting or standing for long periods of time, occasional bending, stooping, lifting including of patients, reaching forward and overhead. Proper lifting techniques required.
  • May require walking primarily on a level surface for periods throughout the day.
  • Frequent computer work required.
  • Must be able to travel freely in the local area; between clinics, hospitals, health departments, etc.
Benefits
  • 401(k) and match
  • AD&D insurance
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Holidays
  • Vision insurance
  • Continuing Education Allowance
  • Professional dues and license fees
 
Job Type
Full-time
 
License/Certification
  • Registered Health Information Technician (RHIT) preferred.
 
Base Pay Overview
The starting pay for this position is $17.00 hourly. Please keep in mind that actual salary will vary based on various factors such as qualifications, skills, competencies, and proficiency for the roles.

About the Company

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Carolina Family Health Centers