The Referral Tracker is responsible for maintaining ongoing tracking and appropriate documentation on referral status. Connects with offices/ facilities and requests the notes/ reports for continuity of care and reaches out to patients to reschedule appointment as needed.
- Requires a high school diploma or equivalent.
- A minimum of 2 years of experience in a medical office preferred. A minimum of one (1) year experience as a Referral Specialist with ESRH required.
- Individual must be professional, self-motivated and have strong attention to detail, communication, teamwork, and computer skills.
- Must demonstrate excellent internal and external customer service skills.
- Provide coverage at other centers, or for other providers, on short notice when needed.
- Certification as an Interpreter is preferred and ability to provide bilingual patient care is a plus.
- Review open referrals and search for related reports that may already be in the patients' medical records. Address referral if report is found.
- Communicate with specialists/ imaging facilities to determine patient compliance with attending appointment. Document compliance in notes tab of the referral.
- Request consultations/ imaging reports for appointments attended. Continue to communicate with specialist/ imaging facilities as needed until all reports are received. Address referral once the report is received.
- Inform Referral Coordinator of issues related to communications with specialist/imaging facilities.
- Communicate with patients who did not attend scheduled appointment to determine if referral is still warranted and direct the patient to reschedule if still needed.
- Follow the Referral Initiation, Scheduling and Tracking Procedure (C PRO 80) for addressing referrals that are no longer wanted or if unbale to reach patient.
- Assume the duties of a Referral Specialist when needed.
- Other duties and tasks as directed by the Referral Coordinator.
ADDITIONAL DUTIES ASSIGNED TO DESIGNATED BILINGUAL STAFF
- If qualified, perform interpretation/translation services for ESRHS centers.