Referral Specialist | Urology

Department: Urology

Location: Eddy Street Campus – 211 N. Eddy Street, South Bend, IN 46617
Hours: Full Time: 40 Hours Weekly; Monday-Friday: 8:00 am-5:00 pm

At The South Bend Clinic, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Responsibilities

• Reviews and schedules all incoming new patient referrals.  
• Obtains insurance referrals as necessary.
• Maintains good working relationships with all contacts. 
• Takes initiative to seek out tasks and duties or to assist others as necessary
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Qualifications

Education/Certification/License:

• High school diploma or equivalent required.

Knowledge, Skills, and Abilities: 

• Prior computer experience and ability to navigate in systems required. 
• Prefer previous procedure scheduling with strong knowledge of insurance requirements and prior medical office experience. 
• Position requires constant and frequent sound judgment and response. 
• Must have excellent phone communication skills; detailed focus and quality follow through; and ability to successfully multi-task.